Job Description

Role Purpose

The Emergency Response Logistics Controller ensures the efficient planning, coordination, and execution of logistics operations during emergency situations within the Pingo delivery network.


The role plays a critical part in managing resources and communication to support rapid and effective emergency responses to the Pingo Delivery Network. This includes communication within Pingo OR Pingo Service Providers.


Emergency situations consist of: Motor vehicle accidents, hijackings, vehicle theft, detainments etc.

Role

Description

Asset Monitoring

Continuous monitoring of all assets with tracking devices. Raise with driver any alerts for speedy to raise awareness of speeding and reduce speeding within the network Identify repeat offenders for OTLs to address Escalate to fleet dept any defective tracking units

Emergency Preparedness

Planning and Readiness: Developing and updating emergency response plans, protocols, and resource requirements. Training and Drills: Organizing training sessions and simulations to prepare teams for potential emergencies. Risk Assessment: Identifying potential risks and vulnerabilities to develop preventive strategies.

Incident Coordination

Real-Time Updates: Provide live updates and reports on the status of emergency response operations to ensure stakeholders remain informed. Incident Reporting: Document and relay critical incidents to decision-makers to guide resource allocation and response actions. Feedback Loop: Collect feedback from stakeholders and communicate it back to the relevant teams for continuous improvement.

Communication and Reporting

Stakeholder Liaison: Acting as the central point of contact between responders, management, and external stakeholders. Real-Time Updates: Providing continuous updates and reports on the status of the emergency to relevant parties. Public Communication: Coordinating with communication teams to deliver clear and accurate public information if necessary.

Compliance and Safety

Adherence to Protocols: Ensuring all activities comply with organizational policies and regulatory standards. Safety Measures: Monitoring adherence to safety protocols to protect the health and well-being of all stakeholders. Incident Documentation: Maintaining accurate records for accountability and post-incident analysis.

Performance Evaluation

Response Efficiency: Measuring response times and effectiveness in containing emergencies. Post-Incident Reviews: Conducting debriefs to analyze successes and areas for improvement. Lessons Learned: Using findings from evaluations to enhance future emergency response strategies.

Collaboration and Relationships

Inter-Agency Coordination: Building and maintaining strong relationships with other teams and service providers. Team Leadership: Motivating and guiding teams and or individuals to perform effectively under pressure.

Corporate Citizen

Attend company Info Sessions Contribute and participate in positive company culture Adhering to high ethical standards in all business activities. Maintaining transparency and honesty in business transactions. Don't waste company resources Report any cases of wastage or ethical violations Apply a growth and learning mindset

Qualifications and Experience

Grade 12 / Matric (essential) NQF Level 4 post matric (preferred) 3 + years in a contact / help centre agent or similar role. Preferably within a blended, multi-channel contact centre. Familiarity with emergency response protocols and regulations. Valid driver's license. Computer literate - Good typing skills. Understanding of order fulfilment, supply chain and logistics processes Excellent communication skills: Written and verbal. Good understanding of logistical processes. Strong problem solving skills. Manage own time and prioritize tasks Willingness to Learn and explore new tools. Flexibility to work irregular hours. Ability to make quick decisions in high-stress environment or situation.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.