Job Description

ISTA Personnel Solutions South Africa - we are a global BPO call center company, partnering with a private medical transportation company that specializes in behavioral health transport in the United States.
We are seeking a fast-paced, detail-driven Emergency Medical Services (EMS) Controller to join our high-performance team. This is not a traditional dispatcher role--you won't be taking calls. Instead, you'll be laser-focused on bidding for ambulance runs in real time, coordinating with crews to ensure each job is completed efficiently. Think of it as EMS meets air traffic control--every second counts.
PLEASE NOTE:

• Working Hours: This role requires you to work EST hours, Monday - Friday
• Work Environment: This is a remote working role for South African Citizens only.
• Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Requirements

• Prior experience in EMS dispatch, operations coordination or logistics is perferred
• Exceptional speed, attention to detail, and ability to perform under pressure
• Strong computer navigation skills, including MS Office and Outlook
• Organized and thick-skinned--able to keep calm and focused in a fast-moving, high-pressure environment
• Communication is less important than precision, reaction time, and follow-through

Key Responsibilities:

• Monitor and bid on live ambulance runs--within 5 seconds--to maximize awarded dispatches
• Calculate Estimated Time of Arrival (ETA) and crew availability in real time
• Coordinate closely with EMS crews to ensure successful execution of each awarded run
• Maintain meticulous records of bids and awarded calls

If you are not contacted within 14 working days, please consider your application unsuccessful.