Job Description

:
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients' teams - delivering high-quality service with precision, efficiency, and a personal touch.
We're currently hiring on behalf of a U.S.-based client in the Money Lending Services industry. The client is looking for a highly detail-oriented Email Support Specialist to assist with shared inbox management and internal email processing.
NB - Working Hours:

• Monday to Friday

• 9:00am to 18:00pm Eastern Standard Time (EST) (15:00pm to 00:00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States.

PLEASE NOTE:

• Work Environment: This is a remote role for South African Citizens only

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without a fixed fibre line CANNOT be considered

• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered

Duties & Responsibilities

• Manage a shared email inbox used by the internal team.
• Review incoming emails from external lending companies and:
• Route them to the correct brokers internally.
• Log relevant information into internal systems or databases.
• Loop in appropriate internal contacts to ensure follow-ups and responses.
• No external email communication or customer voice interaction - this role is strictly internal and email-based.

Requirements:

• Excellent written and verbal English communication skills.
• Strong reading comprehension.
• Exceptional logical reasoning and problem-solving abilities.
• Ability to analyze and categorize different types of email inquiries and act accordingly.
• Sound judgment and the ability to apply past learning to similar new scenarios.
• Basic proficiency with computer systems.
• Comfortable navigating MS Office and Outlook.
• Ability to learn new systems and follow structured workflows.
• Background or familiarity in finance or accounting will be advantageous but not essential.

If you are not contacted within 14 working days, please consider your application unsuccessful.