Job Description

This role is a remote role but the candidate will be required to be based in South Africa

About Sendmarc

Sendmarc is a vibrant cybersecurity company focused on making the internet a safer place. Sendmarc delivers on this through tooling and services related to an international standard, DMARC. Our technology enables organizations to protect their staff, customers, suppliers, and the whole world from email spoofing and impersonation attacks on their domains. By joining Sendmarc, you'd enjoy:


A young, energetic, entrepreneurial environment. A values
driven-organization, emphasizing the importance of care; focus, flow & happiness; simplicity & autonomy; psychological safety &; mastery & everyday improvement
Flexible working arrangements

About the role

The Email Security Analyst will have a number of

responsibilities:

Guiding customers and partners through the journey from zero to full protection.

Providing support to our customers and partners in getting customers to full protection, and after protection is fully implemented.

Supporting sales by providing technical expertise in the sales process.


This person must be good at managing people and helping Sendmarc deliver the best customer experience possible. The ideal candidate will take ownership of this role, developing necessary documentation, supporting the broader business, and providing input into crafting the best experience possible for our customers and partners.





The Email Security Analyst will assist the broader organization in four key areas: pre-sales, implementation, and support. Therefore, the

key duties

of the role are:


Assisting sales through explaining the data available on the Sendmarc platform, while highlighting the business value of the products Sendmarc delivers. Assisting customers in configuring DKIM, SPF and DMARC in the Sendmarc platform and providing guidance for customers when configuring their own DNS. Assisting customers in understanding the reporting available on the platform and advising on actions required stemming from their reporting. Developing, where necessary, documentation for the consumption of other technical resources in getting clients fully implemented. Maintaining and reporting on project progress. Communicating this progress to customers, partners and to thebroader business. Providing technical support to partners. Executing investigation of customer concerns and writing the results based on his/her findings. Recognizing problems in the methods and procedures of the company and developing means to solve these problems. Ensuring that the plans and programs designed for enhancing the company are enforced with compliance to the rules, standard regulations and policies of the company. Completing all other responsibilities, roles, tasks, duties and jobs of an email security analyst

Qualifications and Skills Required

Highly self-motivated and outcome-orientated Diploma, Degree in IT, computer science or similar field Technical expertise in DNS and email technologies are a must Client Services and IT Support experience would be a plus Strong interpersonal and communication skills Strong organizational and project management skills * 4-6 years' experience