Job Description

Job Summary

Role Purpose:

Software and Hardware support to Customers sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement. Technician will be responsible for compliance on SLA commitments as per contractual agreements.

Role Reporting:

Technical Manager

Duties:

• Medium to High Level Technical Support on systems, hardware and software (Onsite, Remote, Telephonic)
• Customer Technical Liaison
• General Fault Finding & Troubleshooting
• Infrastructure Fault Finding & Commissioning
• Project Commissioning
• System Commissioning
• Technical Training (Customer & Internal)
• Technical sales lead development
• Service Calls: Support on all hardware/software installed on all sites.
• Ability to assist HLS with issues in various databases for example SQL Express etc
• Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.
• Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.
• Small Installations: Project Coordinating all new installations by making sure that client knows requirements as well as meeting deadlines
• Maintenance: Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up to date maintenance documentation to provide proof of the services rendered.
• General admin duties include: Timesheets/ Documentation/ Reporting/ Health & Safety
• Training xe2x80x93 Customer Training, Supplier Training, Training of Technical Assistants
• Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation

Qualifications:

• Gr 12 or equivalent College diploma
• MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage
• Access Control and or Time and Attendance system(s) training certification
• SQL Language Query Experience/Certification an advantage
• Microsoft Office competent (Word, Excel, Visio, and PowerPoint)
• PSIRA Certified (Grade E-C)

Preferred Qualifications:

• CCTV xe2x80x93 Hikvision, Bosch, Milestone
• Access Control xe2x80x93 Impro, Gallagher, ZK
• Fire xe2x80x93 Ziton, Technoswitch
• Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos
• Basic Electronic

Function related experience: 5 years+

• Leading teams: 2 years
• Project experience: 2 years
• 3+ years security software & hardware installation experience
• 5 + years BES/SQUBE or SYNERION Software & hardware implementation and commissioning experience
• Networking Skills xe2x80x93 TCP/IP, DHCP, Static & VLAN (N+ will be beneficial)
• Electronic Skills xe2x80x93 Low Current Power, Relays.
• Experience in installation of Turnstiles, Vehicle Barriers, Mantraps
• Experience and certification in the installation & commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwa Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV)
• Experience and Fire Certification an advantage
• Building Management design and implementation an advantage - Tridium
• Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems
• Structured and methodical with fault finding.
• Access Control Skills

CCTV Skills

• General Market Knowledge xe2x80x93 Understanding high demand of Customer Service
• Software installation skills.
• Hardware installation skills.

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