Job Description

Student Journey Officer/ Call Centre (Academics) (JB4368)
Cape Town, Century City
Market Related

As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey.

Skills and Qualifications:
Education: Grade 12
Experience: Ideally, you've worked in customer service for 6 months to a year
Communication: You must be good at talking and writing in English and another official South African language.
Tech Skills: Being comfortable with basic computer programs like Microsoft Word and Excel is important.

What You'll Do:
Be the Point of Contact: You'll handle student inquiries, resolve their issues, and provide general support via phone, email, or other communication methods.
Support and Guide: From welcoming students to reminding them of important deadlines and helping them with academic or technical problems, you'll be there to support every step of their education.
Problem Solving: If students face academic, technical, or personal challenges, you'll either help them directly or connect them with the right resources.
Monitor and Report: Keep an eye on students' progress and ensure they are moving forward effectively. You'll also provide them with updated progress reports after exams.
Ensure Completion: Help students complete all necessary steps to receive their qualifications after they've passed their courses.

You'll get to directly impact students' educational experiences and help them succeed. It's a role that combines customer service with educational support, perfect for someone who is energetic, loves solving problems, and enjoys working with people.
About the Team:
You'll be part of the Customer Care Centre in the Operations Department, where everyone is focused on helping students thrive in their educational journeys.

Skills Required