Job Description

Key Responsibilities * Coordinate, conduct, and customize national training schools, in-store workshops, and brand accreditation programmes, ensuring alignment to the National Curriculum and relevance to the South African market. * Deliver training with a strong focus on selling skills, brand standards, and customer experience, dedicating approximately 40% to in-store coaching and 60% to training schools. * Plan and manage the National Training Calendar, liaise with retailers on training schedules, and support onboarding and induction of new employees. * Conduct assessments, audits, and follow-up coaching to measure learning retention, compliance, and service standards. * Provide guidance, coaching, and development to Counter/Store Managers and consultant teams, including performance feedback, problem-solving, and support with staffing matters. * Collaborate with Marketing, Sales Promotion, and Education Manager to support events, launches, promotional activities, and ensure availability of training materials. * Maintain and manage training resources, manuals, brand systems (e.g., client registry), counter hygiene tools, and uniform requirements. * Resolve in-store customer complaints related to staff and brand standards. * Prepare and submit monthly reports on training activities, team productivity, turnover, issues, and recommendations. * Assist with consumer events, ensure adherence to budgets, company policies, and uphold brand equity and training objectives nationally. Qualifications * 3 - 5 years' experience in a Training/ Facilitating/ Coaching role * Experience with prestige cosmetics an advantage * Advanced MS Office (Word, Excel, PowerPoint) * Mobility to travel extensively throughout South Africa * Excellent Communication skills - written and verbal * Creative/innovative thinking. * The ability to handle a multitude of tasks, projects and issues at one time. * Excellent interpersonal skills with the ability to interact with all levels within an organization * Organised and detail orientated. * Self-motivation; High energy level; the ability to work independently.

Skills Required