Job Description

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.
About the roleThe incumbent is accountable to provide one point of contact for Customers, Sales Teams and other involved parties regarding the processes involved in the management of EDI functions (currently orders and invoices). They will manage various tasks relating to the processing and delivery of orders to its Customers by communicating with Customers, Finance Teams, Sales Teams, Supply Chain Teams, and third-party Logistics Service Provider(s). This role focuses primarily on the items mentioned above, however, includes various other items as required. Manage relevant Supply Chain and business required compliance, audit, and related activities. Various Supply Chain Reports and Reporting. Provide excellent Customer Service to internal and external customers, to deliver on business objectives.

Key responsibilitiesThe daily review, management, and release of customers' EDI orders/invoices on the Haleon CERPS system, checking and validating information as received from the customer. Ensuring that pricing is correctly maintained on EDI prior to their release. Daily check to ensure that there are no failed IDOCS on orders and invoices. Capturing of manual orders, when necessary, in times of higher volumes, as directed. Adherence to all relevant legislative and internal controls on this process and the correction retention of documentation related to orders. Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required. Communication to relevant parties on order information as required. This may be proactive or reactive in nature, depending on the circumstances. The fulfillment of all processes, rules and requirements on customer communication as determined by the Supply Chain function. Business reporting (daily, weekly, or monthly). Support for other Customer Service Team roles as required (i.e. ie acting as relief when other team members are off work). Any other task as defined by the Line Manager.

Qualifications and skills
RequiredMatric / Senior Certificate - required. NQF level 4. SAP R/3 in the Order to Cash function - in particular, experience in handling customer orders in SAP. Experience on EDI order management will be an added advantage. Proactive self-starter who works well in a team environment, with minimal supervision. Ability to manage multiple business priorities simultaneously. Excellent communication skills. Analytical and problem-solving skills. PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least. Experience in Supply Chain operations in an FMCG environment.

PreferredTertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.

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Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/



At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.



As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.



Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We'll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.