Job Description

About Keen

At Keen, we don't just deliver services -- we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy agency or BPO. We're a partner in growth -- and that's where you come in.

About the Role

We're hiring an E-Commerce & Operations Manager to support a luxury beauty and production client with flagship studio locations in Beverly Hills and NYC, as well as a growing e-commerce product line under their brand. You'll be responsible for managing studio coordination, inventory oversight, e-commerce fulfillment, and vendor operations while acting as a central hub across teams in LA, NYC, and Cape Town.

This role is perfect for someone who thrives in fast-paced, high-touch environments -- blending logistics, systems thinking, creative collaboration, and white-glove service.



What You'll Do

Oversee daily operations across two studio locations, including scheduling, workspace readiness, staff coordination, and client appointments Manage internal and freelance team workflows across multiple time zones (CPT, LA, NYC) Own the full order lifecycle for both custom and ready-made products -- from inventory tracking and fulfillment to on-time delivery for on-set and professional clients Coordinate closely with stylists, assistants, and high-touch clients to ensure smooth communication and exceptional service Maintain vendor and supplier relationships to manage restocking, timelines, and product availability Monitor inventory levels, order volume, and sales trends; generate reports and forecast demand for leadership Collaborate with creative, marketing, and sales teams on product launches, packaging updates, and order experience improvements Identify and implement process improvements that drive operational efficiency, accuracy, and client satisfaction Support administrative tasks such as invoicing, payroll coordination, vendor payments, and team scheduling Maintain operational documentation and manage systems across Shopify, Airtable, Google Workspace, and Slack

Requirements:

What We're Looking For

3+ years of experience in operations, e-commerce, or production coordination (beauty, fashion, or entertainment preferred) Experience managing remote workflows and multi-location teams - especially within the US market Experience in the creative space or on creative projects Strong organizational skills and an ability to balance logistics with client service Familiarity with tools such as Shopify, Airtable, Notion, Google Workspace, and Slack Proven ability to troubleshoot, adapt quickly, and make autonomous decisions Excellent written and verbal communication skills Comfortable working U.S. hours and supporting fast-paced, time-sensitive environments Bonus: Experience with product-based brands, set life, or emergency fulfillment workflows

Benefits:

What's In It for You

Hybrid role with potential travel opportunity yearly Partner closely with a fast-growing luxury brand at the intersection of artistry, fashion, and production Collaborative, supportive, and high-performance culture Competitive pay with room for growth as the brand scales Birthday leave + professional development budget Join a global team that values ownership, clarity, and problem-solving

This is a hybrid in-office role based in Foreshore, Cape Town. Working hours align with U.S. client operations: 3 pm to 12 am SAST (4 pm to 1 am during U.S. winter hours). Reliable commuting is required.