Job Description

eCommerce Content Coordinator xe2x80x93 CapeTownOur eCommerce department requires a dedicated and passionate eCommerce Content Coordinator to take ownership of the day-to-day maintenance of the relevant website(s), including content planning, creative briefing & loading of all eCommerce content across the complete user journey on our website(s). The role will require the incumbent to work effectively across teams to proactively source and load relevant content to drive a rich customer experience online, as well as increased conversions & sales.It's important that we find individuals who are a great fit for our business. The ideal candidate will be a team player, have a high attention to detail and enjoy working in a fast-paced and high-pressure environment. This is a fast-changing role with evolving expectations, and we are looking for someone who has a strong aptitude for systems and pushes the boundaries of eCommerce whilst sharing knowledge and learnings with the rest of the team. We're looking for people who embody our values and aren't afraid to challenge the status quo.Key Duties: Actively participate in the brainstorming & planning processes for all website content.Drive content-driven ideas and initiatives aimed at improving trade, both online and in-store.Ensure that the eCommerce content calendar is accurate & up to date according to all planned activity.Work with relevant stakeholders to plan & execute content updates from start to finish, including briefing of assets, feedback, approval & loading of content online.Ensure that all website content is consistent with the brand look & feel from a creative perspective.Take ownership of the execution of all website content updates according to the agreed eCommerce content calendar.Manage timelines / deadlines and communicate effectively with other teams and individuals as needed in order to align activity across channels & provide a seamless customer experience.Drive alignment between the eCommerce team & marketing teams including digital, brand, suppliers & financial partners to ensure that we drive conversion & optimise performance (eg. mailers, paid media & SMS).Collaborate effectively with copywriter(s) to ensure all website content is optimized for SEO & speaks clearly to customers, including the execution of all blog / editorial contentCollaborate with the eCommerce product team to ensure that product is available online as needed for all campaigns, launches & rollouts.Monitor and track daily, weekly & monthly content performance using various optimisation & reporting tools with the aim of continuously optimising content based on customer behaviour & website performance.Flag any system issues or other problems that may delay the execution of a campaign go-live date with external teams.Execute regular updates of Group content on the website, such a payment partner pages and About Us.Perform regular QA of all website content to ensure it is brand aligned & that we consistently drive improvements in online user journey.Do regular market & competitor research & share these key insights with the team.Knowledge, Experience & Qualificationso At least 2 yearsxe2x80x99 experience in a similar positiono Matric and related tertiary education in digital/ eCommerceo High-level understanding of web design, web content and web user-experienceo Experience with eCommerce platforms, Google Analytics & SEOo Knowledge of digital marketing channels such as PPC, SEO, display & affiliate marketingo Domain knowledge in eCommerce, retail, online advertising and/or analyticsCompetencieso Goal oriented and self-motivated xe2x80x93 must be able to work independently with minimal supervisiono Flexible and adaptable xe2x80x93 must enjoy working in a fast-paced and at times challenging environmento Ability to work cross-functionally and with a wide range of individuals with different skill setso Strong organizational, interpersonal, and communication skills (written and verbal)o Strong sense of ownership & responsibility xe2x80x93 track record of performance meeting targets & objectiveso xe2x80x98Can doxe2x80x99 positive attitude xe2x80x93 eager to grow, learn and develop your skillso Decisive, structured, and organized, with a keen eye for detailo Fast learner with a strong aptitude for systemso Passionate about online, digital, eCommerce, websites and UXPlease note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates that enhance the diversity of the team will be given preference, in line with our Employment Equity plan.

JTJ Group