Job Description

The Role:
The Ecommerce Case Management Specialist will be responsible for managing customer inquiries and issues related to online orders. This role involves collaborating with various teams to ensure a seamless customer experience and timely resolution of cases.

• Manage and resolve customer cases related to ecommerce transactions.
• Collaborate with logistics, customer service, and IT teams to address issues.
• Analyze case trends and provide feedback for process improvements.
• Document case resolutions and maintain accurate records.
• Assist in developing FAQs and knowledge base articles.

Ideal Profile:
The ideal candidate will possess a blend of technical and interpersonal skills, with a focus on customer satisfaction and operational efficiency.

• Experience in ecommerce or customer service environments.
• Technical troubleshooting skills.
• Data analysis capabilities.
• Excellent communication skills.
• Problem-solving abilities.
• Attention to detail.
• Ability to work in a fast-paced environment.

Education: Bachelor's degree in Business, Marketing, or a related field is preferred. What's on Offer:
This position offers a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional development.

• Growth opportunities within the company.
• Supportive and collaborative company culture.
• Remote work options available.
• Access to continuous learning resources.

Skills Required