Job Description

Job Advert: Duty Manager - Hospitality & Guest Experience

Are you an experienced hospitality professional ready to take on a key leadership role in a dynamic, high-standard environment? We are seeking a

Duty Manager

with a passion for guest service, team leadership, and operational excellence to help us deliver unforgettable guest experiences.

Key Responsibilities:

Guest Services:

Ensure exceptional guest satisfaction by overseeing front-of-house operations. Address guest inquiries and concerns promptly and professionally. Greet and engage with guests to ensure an enjoyable and personalized experience.

Staff Management:

Lead, train, and inspire a team of guides and front-of-house staff. Assign duties, monitor performance, and provide ongoing support and feedback. Foster a collaborative and motivated team environment.

Daily Operations:

Oversee and coordinate guest activities, including game drives, guided tours, and excursions. Support restaurant operations, including guest greeting, seating, and ensuring high standards of waiter service. Train front-of-house personnel in food and beverage service standards.

Resource Management:

Manage daily use of vehicles, equipment, and supplies to ensure smooth operations. Monitor operational readiness and maintenance of essential resources.

Health & Safety:

Uphold and enforce safety protocols for both guests and staff. Promote a safe and secure environment across all operations.

Qualifications:

Degree or diploma in Hospitality Management or a related field (preferred) Proven experience in a supervisory or management role within hospitality or tourism Strong knowledge of food and beverage operations Excellent leadership and communication skills First Aid and CPR certification (advantageous) Resilience and adaptability in dynamic, fast-paced environments Strong problem-solving skills and the ability to remain calm under pressure
If you're ready to make a meaningful impact, lead by example, and deliver exceptional service every day, we'd love to hear from you!

Apply now and be part of a team that makes every moment count.

Job Type: Full-time

Ability to commute/relocate:

Klein-Brakrivier, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

Duty Manager: 1 year (Preferred)
Work Location: In person