Job Description

Job Summary Duty Manager - Luxury Boutique Hotel | Cape Town Kendrick Recruitment is seeking an experienced and professional Duty Manager to join a luxury boutique hotel in Cape Town. This is an exciting opportunity for a confident hospitality professional with strong guest service skills and the ability to oversee smooth operations across multiple departments. Requirements: Minimum 2-3 years' experience in a supervisory, assistant manager, or duty manager role within hospitality Strong leadership, communication, and problem-solving skills Guest-focused mindset with excellent attention to detail Ability to remain calm and make sound decisions in high-pressure situations Key Responsibilities: Guest Experience Personally welcome VIP, repeat, and special occasion guests with tailored attention Oversee check-in and check-out processes efficiently and professionally Handle guest complaints and feedback promptly and effectively Engage with guests in public areas, anticipating needs Ensure guest requests, including tours, transfers, and reservations, are actioned Operational Oversight Act as Manager on Duty (MOD), ensuring seamless operations in the absence of senior management Conduct regular property checks on housekeeping, public areas, and maintenance Liaise with Housekeeping for room readiness and efficient turnaround of arrivals and departures Coordinate with Food & Beverage on guest requirements and service standards Ensure front office maintains accurate guest profiles and billing Oversee security protocols and respond to operational challenges Team Leadership Lead by example, upholding high standards of grooming, etiquette, and service Supervise and support the Front Office team to ensure hotel standards are delivered Motivate, mentor, and train junior staff as required Assist with scheduling to maintain adequate departmental coverage Promote teamwork and collaboration across departments Administration & Communication Compile accurate Duty Manager reports highlighting guest feedback, incidents, and follow-ups Conduct thorough shift handovers with management and colleagues Monitor cash handling and compliance with financial procedures Track and report guest feedback trends and operational challenges Support compliance with health, safety, and legislative requirements Package: Salary: Negotiable depending on experience Live-out position To apply: Please send your updated CV, reference letters, qualifications, and a recent head & shoulders photo today Please note: Only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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