Job Description

We are recruiting on behalf of our client for two Duty Managers to join the leadership team at a luxury lodge based within a prestigious big 5 game reserve in the Western Cape.



Reporting to the Lodge Manager, the Duty Manager plays a key role in overseeing daily operations across the lodge - from front office and guest services to restaurant management and housekeeping coordination. The ideal candidates are proactive, people-focused, and capable of leading teams, solving problems, and maintaining exceptional service standards in a high-pressure environment.



This is an excellent opportunity for individuals passionate about hospitality and ready to step into a well-rounded operational leadership role.

Key Responsibilities:

Manage front office operations and overall guest experience



Address guest questions, complaints, and service issues promptly and professionally



Supervise staff scheduling, task delegation, and shift management



Ensure seamless coordination of all lodge departments and operations



Monitor team performance and enforce operational standards



Conduct staff training and contribute to performance development



Inspect rooms and public areas for cleanliness and guest readiness



Handle problem-solving and decision-making at a managerial level



Foster service excellence and continuous innovation



Ensure risk and loss prevention protocols are followed



Manage customer relationships and uphold the service brand



Work confidently under pressure and demonstrate resilience in challenging situations



Maintain accurate reporting and communicate clearly with senior management



Proficient use of the PAN Property Management System (or similar)

Salary:

R15,000 per month (live-out)

Start Date:

As soon as possible

Positions Available:

2



Minimum 2 years' experience in Front of House, Restaurant, or similar role



Solid managerial, communication, and interpersonal skills



Excellent spoken and written English



Good computer literacy and reporting skills



Strong understanding of labour laws and disciplinary procedures



Detail-oriented, assertive, and patient with strong organisational skills



Professional, reliable, and service-driven attitude



Previous experience using PAN Property Management System is advantageous



Between 1 - 3 Years