Duty Manager

Durban, KwaZulu-Natal, South Africa

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Oversee day-to-day hotel operations during assigned shifts
Act as the main point of contact for guests, handling queries, requests, and complaints
Ensure high levels of guest satisfaction through excellent service delivery
Supervise and support staff across departments, providing guidance where needed
Conduct regular inspections of guest rooms, public areas, and facilities for quality and compliance
Step in to cover operational roles when service levels require support
Respond to emergencies and manage incidents such as medical, safety, or security situations
Ensure adherence to health, safety, and hygiene regulations at all times
Assist with daily revenue reconciliation, cash handling, and cost control
Monitor and report on occupancy, guest feedback, and operational challenges
Communicate effectively with department heads to resolve issues and maintain smooth operations
Provide detailed handovers and updates for incoming shifts and senior management
Make executive decisions in the absence of senior managers to maintain service standards

Facilities

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