Job Description

Role Purpose

Th purpose of a Driver Engagement Specialist is to deliver engaging, accessible, and operationally relevant communication and training content to support last-mile delivery drivers. The role ensures drivers are equipped with the knowledge and tools to operate safely, comply with regulations, and deliver excellent customer service.

Role Description

Service Delivery


Deliver microlearning content and communication aligned to operational needs.

Ensure timely and relevant updates to driver-facing materials across digital and in-person platforms.

Maintain a content calendar and audit trail to support consistent delivery.

Task Management


Plan and organise own tasks to meet agreed performance standards.

Coordinate logistics for training sessions and onboarding programs.

Track attendance and engagement metrics for training and communication initiatives.

Issue Resolution


Escalate unresolved issues from driver feedback or training sessions to relevant stakeholders.

Support continuous improvement by analysing survey and engagement data.

Operational Support


Assist in implementing driver safety programs and onboarding processes.

Collaborate with operations and control hub teams to ensure alignment of content with field realities.

Provide support for annual and ad-hoc driver engagement surveys.

Specialist Knowledge


Apply instructional design principles to create content tailored for a diverse driver audience.

Translate complex procedures into simple, visual, and multilingual formats.

Leverage mobile-first platforms and digital tools to enhance content delivery.

Qualifications & Experience


Bachelor's degree in Instructional Design, Marketing, Communication, or related field - (essential).

+2 years' experience in instructional design, marketing, or communications - (essential).

Valid driver's licence and own vehicle - (essential).

Motorbike licence - (preferred).

Knowledge of road safety or logistics operations - (preferred).

Key Competencies & Work Ethic


Motivated self-starter with good energy and drive to lead and deliver projects in a fast-paced environment.

Communication - Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate.

Business and commercial acumen - Enables change by defining needs and recommending solutions that deliver value to the business. Understanding of how business, local government and communities operate.

Planning and organising - The ability to align with team goals and priorities and to assess the actions, time and resources needed to achieve those goals. Ability to work under pressure and manage multiple demands.

Results-oriented and quality focused setting stretch goals for self while remaining focused and working tenaciously toward meeting and exceeding expectations. Technology Communication - Applies communication principles to technical content; utilises digital tools effectively.

Governance, compliance, and ethical behaviour - Applies the Governance Policy, Code of Conduct, and ethical behaviour. Addresses non-compliance, escalates concerns and implements suitable corrections


Location:

You will need to alternate between 100 Edward Street, Bo-Oakdale and Fairbridge offices in Brackenfell.