Job Description

Job Advert Summary

The

Driver

plays a key role in providing safe, professional transport services while delivering exceptional guest experiences. Reporting to the Marvel Manager, the Driver is responsible for transporting guests and packages, assisting with luggage, ensuring vehicle safety, and supporting the front office team. This role requires strong communication skills, excellent customer service, and flexibility to work shifts, weekends, and public holidays. A valid driver's license and PDP, along with experience in both manual and automatic vehicles, are essential.

Minimum Requirements

Valid Driver's Licence. Valid Professional Driving Permit (PDP). Proven experience operating both manual and automatic transmission vehicles safely. Excellent verbal and written communication skills. Professional command of the English language. Strong customer service orientation. Ability to plan, prioritize, and remain calm under pressure. Demonstrates integrity and consistently acts in the best interests of the company. Collaborative team player. Flexibility to work shifts, weekends, and public holidays.

Duties and Responsibilities

Adhere to all company policies, procedures, and Standard Operating Procedures (SOPs). Provide outstanding guest service by responding promptly to guest requests and demonstrating a strong commitment to customer satisfaction. Maintain the professional appearance and cleanliness of the Front Office area, in line with company standards. Assist guests during arrival and departure, including handling luggage with care. Safely transport guests and/or company packages to and from specified destinations. Park and retrieve vehicles efficiently while ensuring guest satisfaction and vehicle safety. Operate all assigned vehicles (manual and automatic) responsibly and safely at all times. Stay informed about daily hotel events, VIP and group arrivals, and prepare accordingly. Assist with escorting and rooming guests upon arrival when required. Coordinate with Duty Managers to arrange taxi services for guests. Ensure the secure handling and storage of guest luggage, and issue luggage tags as needed. Learn and use guest names to deliver a personalized service experience. Address guest inquiries and resolve concerns where possible; escalate unresolved issues to Reception. Be familiar with the names, roles, and locations of all members of the Management team. Complete all end-of-shift duties as per company procedures. * Perform additional tasks as directed by management.