Job Description

Scope of Responsibilities (not limited to):

• Mounting Boom Pumps, Mixers, etc.
• Electrical fault finding and repairs on all equipment
• Servicing, repairs, and inspections of all products
• Commissioning and training on all products, locally and internationally
• Providing training and technical support to customers, locally and internationally
• Conducting machine audits and preparing technical reports
• Assisting with spare part identification and sourcing
• Attending to breakdowns and stand-by emergency support
• Performing Pre-Delivery Inspections (PDIs) on new machines
• Ensuring good client/supplier relationships
• Supporting Senior Management with feedback, documentation, and warranty processes

Safety Compliance:

• Achieve 100% adherence to health, safety, and environmental regulations, ensuring zero workplace accidents.
• Form part of the daily toolbox talks, focusing on PPE, hazard identification, and safety practices.
• Maintain 100% compliance with local and international safety laws (NEMA, Waste Act, Air Quality Act, etc.), conduct regular audits.
• Ensure pool vehicles in use meet roadworthiness standards, performing pre-start inspections before use with 100% compliance.
• Maintain a proactive approach to tool and equipment safety, conducting inspections and ensuring 100% operational safety of tools.
• Report to management or take corrective actions within 24 hours of identifying unsafe conditions or equipment, with a 0% recurrence of the same issue.
• Serve as Section 8.2 responsible person, ensuring 100% OHSA compliance within the workshop.

Quality Control and Continuous Improvement:

• Establish and enforce high-quality control standards, aiming to improve Fix Right First Time (FRFT).
• Conduct quality inspections of all new and repaired equipment, ensuring 100% adherence to OEM standards.
• Lead continuous improvement initiatives, ensuring at least 90% of identified issues are resolved within the following month.
• Ensure all workshop documentation is updated, with 100% accuracy and compliance.
• Participate in regular audits, achieving a 95% or higher adherence to workshop processes.
• Ensure you and fellow employees use PPE as required.
• Liaise with customers to resolve high-level issues, achieving a customer satisfaction score of 90% or higher.
• Propose implementation of improvements in service processes.

Customer Relations:

• Resolve customer inquiries and complaints within 24 hours, maintaining a customer satisfaction rate of at least 90%.
• Provide on-and-off-site, as required, technical support and aftersales service, achieving a 95% customer satisfaction rate for service responsiveness and quality.

Budget Management and Administrative Oversight:

• Propose and implementation of cost-cutting measures.
• Assist in tracking and reporting on inventory, ensuring that parts and tools are available.
• Ensure 100% processing and closure of warranty claims, within the agreed-upon timeframe and relevant warranty policy or supplier policy.
• Assist in compiling and submit to Senior Management monthly reports on workshop activities ensuring timely submission.
• Complete all reports accurately and on time, with 100% adherence to submission deadlines.

Training and Development:

• Complete recommended courses
• Promote technical skill development across the team.

Hands-on Tasks:

• Lead by example in hands-on tasks, reducing breakdown response time.
• Ensure all PDIs and machine audits are completed within the scheduled timeframe, achieving a 100% accuracy and completion rate.

Standby

• Participate in the standby team, ensuring telephonic availability, callouts and breakdowns/emergencies and planned overtime work.

DUTIES AND RESPONSIBILITIES

• Maintain up-to-date records of all customer or sites visits, services, audits, training, and all relevant ad required reports
• Promote safety by always adhering to Health and Safety regulations and environmental procedures
• Mentor and supervise junior technical team members when necessary
• Liaise regularly with operators and line management to ensure equipment readiness
• Suggest and implement efficiency improvements to procedures and maintenance and production practices
• Attend and actively participate in stock take, team meetings, and training
• Maintain a clean, safe, organized and professional work environment always
• Representing the company professionally on and off site
• Complete any other duties as requested by Management within scope of company requirements
• Equipment Maintenance and Safety
• Workflow Coordination
• Inventory and Resource Management
• External Coordination and Vendor Management
• Coordinating Resources
• Self-motivated and willing to familiarize themselves with any updated legislation, standards, procedures, or processes.

SKILLS AND QUALIFICATIONS

• Technical aptitude and knowledge of mechanical, hydraulic, and electrical systems
• Proven ability to read assembly and schematic drawings
• Must be experienced and able to work on 1 000 Volt systems
• Strong Microsoft Office skills and adaptability to internal ERP systems
• Analytical thinking, excellent problem solving and fault-finding skills
• Strong planning and organizing abilities
• Self-motivated, proactive, ability to train, mentor, and guide others effectively
• Ability to work well under pressure, manage multiple tasks, prioritize tasks effectively and change priorities and in high-pressure environments
• Willingness to travel for long periods, locally and internationally as required
• Must hold a valid Code 8 (or higher) drivers license
• Ability to work on a standby / call-out basis
• Tradesman preferences Millwright / Electrical
• Strong leadership and interpersonal skills
• Ability to work hands on as needed to meet operational requirements.
• Excellent communication skills, both verbal and written
• Detail-oriented with a focus on quality and accuracy
• Willingness to work extended hours when necessary
• Capable of working independently as well as collaboratively within a team
• Expertise with OEM standards or workshop tools / equipment
• Knowledge and excellent understanding of health and safety standards and regulations relevant to workshop operations, with the ability to implement and enforce these standards effectively.
• Complete proposed mandatory iComply training courses within 12 months.

EDUCATION AND TRAINING REQUIREMENTS

• Trade tested Electrician or Millwright (or equivalent in Metal/Industrial Engineering)
• Minimum 3 - 5 years of relevant technical experience in a similar role
• Experience in mining or construction equipment (trackless mining equipment knowledge is advantageous)
• Completed relevant health and safety training and ISO standards beneficial
• Technical training background in hydraulics, electrics, and mechanics
• Grade 12 (Matric)
• Valid Code 8 (EB) Drivers License
• Proficiency in Microsoft Office

Working Conditions:

• Monday to Friday with occasional weekend and public holiday work
• Travel and sleep-outs required depending on project needs
• Visits to customer sites including underground work environments as needed

Duties, Responsibilities & Reasons for Leaving at each Company MUST be listed on CV.
Attach all documents
No Criminal Record.
Medically Fit.
South African Citizen.
Thank you!