Job Description

Closing Date 2025/07/28
Reference Number MMH250709-1
Job Title Dpd Clerk
Position Type Permanent
Role Family Administration
Cluster Momentum Health
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Bellville
Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Ensure that all correspondence is indexed and routed to the correct workflow queue.
Requirements

• 1-2 years of administration experience - advantageous
• Computer literate
• O2 knowledge - advantageous
• Grade 12/Matric

Duties & Responsibilities
Internal Process

• Perform all tasks related to document imaging including prepping, scanning, and indexing documents.
• Ensure medical record documentation is processed into the correct patient medical record, department, and document type.
• Sort mail into priority handling categories to prepare for scanning; back-end vs. front-end and returned mail.
• Record registered mail received and distribute them to relevant departments where necessary.
• Printing, fulfillment, and distribution of outbound correspondence to members and service providers.
• Printing and distributing reports to various departments.
• Ensure the timeous and scheduled maintenance of printing and fulfillment equipment.
• Stock control management to ensure adequate levels for operations at all times.
• Any other ad-hoc functions that may be required from time to time.

Client

• Provide authoritative, expertise, and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
• Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
• Take ownership of driving career development.

Finance

• Identify opportunities to enhance cost-effectiveness & increase operational efficiency within the business.
• Demonstrate accountability & responsibility for Company resources allocated to you, with due respect.
• Provide input with regards to potential business risks & mitigation.

Competencies

• Business acumen
• Client/stakeholder commitment
• Drive for results
• Leads change and innovation
• Impact and influence
• Self-awareness and insights
• Diversity and inclusiveness

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.