Job Description

VACANCY: Documentation Co-Ordinator

PRIME PURPOSE OF THE POSIITION

Contour Logistics is recruiting an experienced Documentation Co-Ordinator to join our dynamic team. The successful incumbent will facilitate and complete the necessary documentations process, that is required for product from point of receipt to point of final destination. This position will report to the Documentation Team Leader/ Area & Documentation Manager.

KEY RESPONSIBILITIES

Responsible for all assigned export documentation and queries. Liaising with account holders on a regular basis. Use the Navis portal to confirm that all containers loaded onboard correct vessel, before starting the documentation process. Timeous submission of shipping instructions and ensuring accuracy thereof. Processing and submission of all required documents in the export process within deadlines. Completion of risk reports on a daily basis with accurate information (e.g., dates, documents numbers) Updating of Phytosanitary Certificate registers on a daily basis with accurate information. Uploading documents to QX within the set timeline and filing of completed files. Liaise and clearly communicate with all industry organizations and institutions involved. Report any delays (potential or real) of documentation to direct manager. Preparing courier parcels with all required original documents for courier to consignees/notify parties and ensuring arrival of parcels at correct destination before ETA of vessel. Timeously e-mail copies of documents and courier waybill to consignee/notify parties. Provide all weekly reports and information to clients as and when requested, within the required deadlines. Responsible for the duties distributed by your Team Leader, of your colleagues, in the event of absence or leave. Maintain the required long-term relationships with Clients and service providers. Pro-active communication to clients.
This includes the following:

Any reporting required by the client in the specified time frame. Joint problem solving with regards to service providers or clients. Obtain full knowledge and understanding of clients business. Send completed and approved job files to Finance department for invoicing within the deadlines. Maintain good interaction and co-operation with your colleagues on a daily basis. Provide accurate and all information to the DSU in order to maintain workflow and reach deadlines.

EDUCATION AND EXPERIENCE REQUIRED

Matric (Grade 12) is essential. A relevant tertiary qualification will be considered an advantage. Minimum of 3 - 5 years' proven experience in a logistics documentation environment, with a strong focus on perishable exports including fruit, citrus, and deciduous produce. Comprehensive knowledge of the full export documentation process across various international markets is a non-negotiable requirement.

Please note that only candidates with the required experience will be considered.

KEY COMPETENCIES REQUIRED

Good product and basic shipping market knowledge Good knowledge and understanding of shipping documents (including the completing thereof) and export procedures. Excellent time management skills Good communication and interpersonal skills Advance computer skills - focused on MS Excel. Improve work methods and proactive problem-solving. Ability to work under pressure.
Customer and industry requirements are forever changing, it will be expected of the incumbent to be flexible within their capabilities and complete any additional tasks as instructed by their superiors.

Applicants residing in

Cape Town

and

Durban

are invited to apply for this position. All interested parties should forward their CVs to Christine Jonker (HR) to

careers@contourlogistics.co.za

by no later than close of business Friday, 12 September 2025.

IMPORTANT: Please ensure that your CV is in PDF format. If you have applied on Indeed there is not need to forward your application via email as well.

Contour Logistics promotes equal, non-discrimination employment opportunities in the workplace therefore, preference will be given to incumbent from previous disadvantaged groups.

All the personal information and applications submitted to Contour Logistics shall be used as mandated by the Protection of Personal Information Act, 2013

Job Types: Full-time, Permanent

Application Question(s):

Do you have a minimum of 3 - 5 years' proven experience in a logistics documentation environment, with a strong focus on perishable exports including fruit, citrus, and deciduous produce. Do you have comprehensive knowledge of the full export documentation process across various international markets is a non-negotiable requirement.
Work Location: In person