Job Summary WE'RE HIRING | DMC RETAIL TRAVEL SPECIALIST Location: Johannesburg - Northern Suburbs Are you passionate about crafting exceptional safari and travel experiences? Join a dynamic Destination Management Company where creativity, precision and guest delight are at the heart of everything we do. Key Outputs: o Creative planning and designing of bespoke itineraries o Managing the full reservations process from quote to finalising, invoicing and travel documents o Ensuring guest budgets and expectations are achieved o Proactive selling of products and services to create the best possible safari experience o Calm, professional servicing of agents and guests o Emergency duty and early/late shifts on a rotational basis o Upholding strong conservation and sustainability values Knowledge Required: o Passion for service excellence o In-depth knowledge of Tourplan o Strong geographical knowledge of South Africa, Southern & East Africa o Willingness and aptitude to learn Skills Required: o Understanding of travel industry channels and sales methodologies o Strong commercial and strategic thinking o Problem-solving and decision-making skills o Experiential creativity (crafting unforgettable journeys) o Excellent computer skills including: o Tourplan (advantageous) o MS Office (Word, Excel, PowerPoint, Outlook) o WETU Personal Characteristics: o Excellent interpersonal and communication skills o Strong attention to detail and organisation.
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