Job Description

Our client, in the Agri-tech space is hiring for a Packhouse Divisional Manager.
Summary: A natural leader with strong commercial instincts and operational discipline - to take full ownership of Adagin's Scale & Packhouse division. You'll be responsible for running, growing, and continuously improving this core business unit, ensuring world-class service delivery while expanding our market footprint.
This is a hands-on role that combines commercial growth, customer engagement, and operational excellence. You'll work closely with the CEO, senior technician, and administrative support team to ensure every installation, calibration, and customer interaction reflects Adagin's standard of "first-time right''
Location: Stellenbosch
Reporting to: CEO
Schedule: Monday - Friday; 08:00 - 17:00
Set-up: Hybrid - 3 days office and 2 days remote
Key Responsibilities
Division Leadership & Growth

• Take full ownership of operational and commercial outcomes in the Scale & Packhouse division.
• Drive growth in installations and expand market footprint, ensuring season-on-season increase in the number of scales sold.
• Lead and develop team members, fostering accountability and high performance.

Customer Success Management

• Build and maintain strong, trust-based relationships with customers.
• Conduct national (and occasional international) site visits to ensure optimal system performance.
• Ensure high customer satisfaction and retention through proactive engagement and support.

Sales & Commercial Activities

• Conduct product demos and engage prospective customers.
• Convert leads into new scale installations and ensure consistent seasonal sales growth.
• Support pricing, quotations, and contractual negotiations as needed.

Operational Excellence

• Oversee installations, calibrations, and support processes with "First Time Right" standards, minimising reworks or missed deadlines.
• Plan and manage calibration schedules, job cards, and operational workflows to prevent delays or reworks.
• Identify inefficiencies and improvement opportunities across installations, logistics, and after- sales.
• Maintain and forecast for optimal stock levels to avoid critical out-of-stock events impacting delivery.

Collaboration & Reporting

• Work closely with the senior technician and admin/accounting assistant on travel, budgets, and invoicing.
• Provide monthly performance updates to the CEO covering sales metrics, customer feedback, stock risks, and improvement actions.

Requirements

• Bachelor's degree in Agricultural Sciences, Operations Management, Industrial Engineering, Business Management, or Supply Chain Management
• Minimum 5 years' experience in operations, packhouse, or technical business management (experience in agri-tech or agriculture will be advantageous but not required)
• Experience in sales and customer relationship management
• Proven leadership and people management experience

Skills

• Excellent commercial and financial acumen (budgeting, forecasting, and cost management)
• Superb interpersonal and communication skills
• Operational planning and project management
• Analytical and tech-savvy with strong proficiency in relevant digital tools and reporting systems
• Process optimisation and continuous improvement focus
• Strong systems thinking
• Ability to integrate business, operational, and technical perspectives for effective decision-making

Competencies

• Independent / Self-managed
• Proactive
• Strong problem-solving
• Strong decision-making
• Collaborative
• Prioritisation & time management
• Adaptability
• Continuous improvement mindset

About Adagin Technologies:
Adagin Technologies is an award-winning AgriTech company that designs, builds, and supports smart hardware and software systems for the global fruit industry. Our mission is to make farming operations more efficient, data-driven, and sustainable through precision technology -- from Smart-Scales and Packhouse Systems to Harvesting Scanners and Real-Time Traceability Platforms.
We are a small, high-performance team with a culture of humble excellence, autonomy, and results. Every member takes ownership of their work and contributes directly to Adagin's impact on farms and packhouses across South Africa, Egypt, and beyond.
Career Path:
For the successful candidate, this role offers a clear opportunity to grow within Adagin, expanding responsibilities across operations and commercial management.
If you believe this opportunity is the right fit for you, we'd like to hear from you!

Skills Required