Job Description

Job Summary

Job Summary

• Oversee the overall operation of restaurants within an assigned territory or district, ensuring the various retail stores are running smoothly and that the stores meet their sales goals.

Operational Requirements

• Oversee the smooth day to day running of the restaurants in the assigned district
• Ensure execution of correct operational procedures at all restaurants
• Stay tuned in with emerging trends that will affect the business
• Demonstrate ownership and accountability by consistently improving restaurant operating standards and taking the necessary corrective action
• Monitor restaurants' performance and results
• Coordinate the opening of new stores in respective area
• Drives excellence in day-to-day operations of their assigned restaurants in the market. Will foster strong relationships and work closely with the Restaurant Managers to execute growth plans and achieve operating goals.
• Establishes, maintains and coaches company vision, standards and culture while developing self-reliant, successful Restaurant Managers who operate fiscally sound restaurants.
• Keeps the Area Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.
• Forecasts and schedules management and team member labor within budget.
• Ensure tasks are only undertaken by those employees certified to perform them.
• Trains and develops team members to meet the standards of performance required.
• Monitors performance and implement corrective action where required.
• Reports to the Area Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.

Minimum Qualifications

• Grade 12 and tertiary equivalent education

Minimum Working Experience

• A minimum of 5 years working experience in a QSR (Quick Service Restaurant)

• Understanding of restaurant profit & loss statements, food & paper cost calculations and other key drivers to what affects restaurant profitability

• Proven track record of working effectively in a fast-paced, cross-functional, results-oriented team environment

• Technical Competencies/Knowledge (what must I know)

• Proficiency in English, Afrikaans and a third language would be advantageous

• Methodical and organized

• Strong numeracy and analytical skills

• Attention to detail

• Excellent planning and organizational skills

• Displays effective leadership skills

• Financial and analytical acumen

• Excellent planning and organizational skills.

• Strong proficiency with MS Office (Word, Excel, Power Point)

Tower Group

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