Job Description

This position supports a USAID-funded program operating across three districts-Ehlanzeni, Nkangala, and Gert Sibande-in Mpumalanga Province. Led by Pact and supported by mothers2mothers (m2m), the initiative focuses on delivering vital community-based services to children living with HIV (CLHIV), 0 to 20 years old, as well as their families. Working closely with government bodies like the Department of Health and other key partners, this role plays a crucial part in reaching and retaining these vulnerable populations throughout the HIV care continuum. The project's implementation is planned from July 1 to September 15, 2025, with dates potentially subject to adjustment.
Key Performance Areas:
District/Site Management

• Performance Monitoring and Improvement
• Conduct on-site monitoring activities, virtual mentorship, and monthly quality improvement meetings, in line with m2m ACHIEVE's minimum standards for supervision and mentorship processes.
• Work with SI unit to refine and cascade tools (dashboards, etc) as needed to improve monitoring processes and ensure quality outcomes for OVC support groups and OVC structured interventions, with an aim to continuous apply learning for course correction.
• Monitor relevant project data, compile and assess areas for quality/service improvement.
• Liaise with SI team to assess performance and implement joint capacity building interventions for m2m staff and government partners, as required.

Stakeholder Engagement:

• Manage performance of the Case Coordinators and Family Mentors including work schedules, leave for all site staff, and performance appraisals. Liaise with Project manager/HR Officer to address site-level human resource issues. Facilitate and evaluate individual performance and training needs.
• Oversee Case Coordinators and Family Mentors in development of weekly performance tracking, monthly reports and ensure quality reporting to project leadership contributing to donor deliverables

Implementation of m2m's Integrated Service Platform

• Assist with the recruitment, orientation, and capacity building of site-level staff within specific Districts/sub districts
• Manage effective project implementation at community level, ensuring quality service delivery to clients in line with m2m's standards and practices
• Conduct supportive supervision at site level
• In conjunction with Project Manager develop and implement regional site management workplans
• In conjunction with Linkage Officers build and maintain strong relationships with SocialDevelopment/Health facility staff and other implementing partners working in health facilities and the community, coordinating project implementation with other partners and identifying gaps and opportunities for project to contribute to improved health and wellbeing of orphaned and vulnerable children (OVC).
• Participate in conducting weekly, monthly, quarterly feedback sessions with site staff and make recommendations for scaling up or replication of good practices across project sites

Project Coordination and Representation

• Represent project in District/sub districts (and Provincial, as required) fora including managing strategic relationships with key stakeholders at health facility and community level. Liaise with Department of Social/ Health and partners at district/sub district level to support and improve ACHIEVE project activities.
• Conduct joint work planning with Project Manager, Community Service & Linkages Manager, and Linkage Officers to support coordination, sharing of learnings and best practices, and analysis of project performance to advance project strategy in line with the funder priorities.
• Coordinate with ACHIEVE leadership and Case Coordinators to form a cohesive project team supporting optimal performance.

Performance Monitoring and Improvement:

• Conduct site-level supervision and monitoring activities, and hold weekly/monthly quality
• improvement and performance monitoring meetings at site level
• Supervise the implementation of site level data collection, timely reporting, interpretation and analysis
• Liaise with site level data capturers on report production as requested, and routine reporting to project leadership in Mbombela
• Compile and assess areas for quality/service improvement. Work closely with ACHIEVE leadership to develop and implement geo-location improvement plans, roll-out interventions to promote continued service integration, quality and effectiveness (where needed)
• Liaise with ACHIEVE leadership to assess site performance and implement joint interventions as required
• Conduct on-site capacity building of site staff and contribute to/facilitate trainings.
• Participate in project management team meetings and quarterly reviews, reflecting on programme performance and make recommendations for improvement
• Work closely with Project Manager and HR Officer and Programme to address human resource management issues and programme implementation and administration
• Perform other duties as assigned by the project leadership

Job Requirements
Qualifications and Experience:

• Tertiary qualification or equivalent in public health, nursing sciences or social sciences
• Minimum of five (5) years' experience in community public health work, with at least two years' in a supervisory role in the NGO setting.
• Experience in project management and administration
• Demonstrated knowledge of OVC/ECD/PMTCT/MNCH policy and working knowledge of relevant Departments of Health/Social Development protocols in South Africa/Mpumalanga
• Clinical experience preferred
• Experience in conducting on-site technical supervision using ACHIEVE programmatic tools
• Experience working within the Mpumalanga health systems and with lay healthcare and community workers
• Experience analysing and using programmatic data for performance monitoring and programme improvement
• Experience writing quality donor reports

Competencies:

• Strong interpersonal, communication, mentoring, and team building skills
• Ability to manage time and competing demands to meet deadlines
• Ability to work independently and problem solve
• Experience in building and maintaining relationships and partnerships with key stakeholders
• Good understanding of M&E system and data utilisation to inform quality program implementation and results
• Ability to write, passion for working, willingness to work substantial amount of time in the field
• Dynamism, independence and creativity
• Computer literacy (MS Office, Word, Excel, and PowerPoint)
• Excellent time management, reporting and writing skills
• Fluency in English and SiSwati, or IsiZulu, or IsiNdebele essential
• Possession of valid driver's license
• Willingness to travel frequently to manage implementation of field-level activities

mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people. Competitive salary packages will be negotiable in accordance with m2m's remuneration policies.