Job Description

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Job Advert Summary

Hello Group is seeking to appoint a dedicated Dispatch Team Lead who is responsible for managing and coordinating the dispatch function within the warehouse, ensuring accurate order fulfilment, correct stock movement, and timely courier handovers. The role ensures that high-value and serialized stock (e.g., SIM cards, devices) is handled according to security and compliance standards (including RICA requirements). The role also leads the dispatch team, ensures adherence to SLAs, maintains stock traceability, and drives productivity and process improvements.

Hello Group i

s a South African company with a

bold

mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What

Hello Group

Offers

Onsite Barista

- Because life's too short for bad coffee!

Exciting Team Events

- Work hard, play harder!

Teambuilding Activities

- Get to know your teammates beyond the screen!

A Culture That Feels Like Family

- No corporate robots here--just real people doing great things!

A Top-Notch Office Space

- Where inspiration meets innovation.

Our entities:

Hello Paisa

- Secure and affordable international money transfers & digital banking solutions.

Hello Pay

- Empowering individuals with financial solutions tailored to their needs.

Q-Mart

- Leading the way in wholesale and distribution for mobile and financial products.
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Minimum Requirements

Minimum

3-5 years' experience

in a warehouse dispatch function Minimum

2 years' experience in a team lead or supervisory role

Proven experience working with telecommunication or serialized products Experience working in SLA-driven environments with strict security controls for high-value stock Experience managing 3PL or courier integrations (e.g., SkyNet, The Courier Guy, RAM) Experience in dispatch planning and courier management Experience with mobile network operators (MNOs) or distributors (advantageous)
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Duties and Responsibilities

Plan, coordinate, and control daily dispatch activities. Ensure shipments follow courier cut-off times and SLA agreements. Allocate resources and manage daily workload for the dispatch team. Verify order accuracy and correct allocation of serialised/SIM stock. Oversee packaging compliance, correct labelling, and waybill completion. Reconcile system stock vs. physical stock and investigate variances. Maintain dispatch area organisation, compliance, and housekeeping (LEAN/5S). Liaise with couriers, 3PLs, and internal stakeholders. * Complete daily, weekly, and monthly operational reporting and KPIs.