Job Description

Business Unit:

DCM Distribution

Function:

Call Center / Contact Center

Date:

28 Aug 2025

Discovery Connect - 1 DP

Health Telesales Consultant

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client's first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines. there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Key purpose

The successful individual will be required to provide the best direct to client service, by identifying the medical aid/ health needs of our clients and presenting the best sales opportunities.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

Achieve Health Sales target

Communication to members telephonically via fax and email

Attending to general administration

Conduct Financial Needs Analysis

Achieve quality target

Overcome objections

Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:
Target Driven Team Player Goal orientated Self motivated Ability to perform under pressure Adapt to change Persuasiveness Resilience/Tenacity Sound Time Management Self managed Attention to detail Ability to learn quickly and apply knowledge Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential Requirements:

Matric At least 1year sales experience, preferably in an outbound telesales environment PC literacy, email, word, excel NQF5 and RE5 qualification

Advantageous Requirements:

Minimum 1 year health product knowledge Discovery Health Knowledge Tertiary qualification


EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.