Job Description

Business Unit:

Discovery Bank

Function:

Client Service

Date:

7 Jul 2025

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

We are a shared-value bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank has a job where you can be yourself and your best in an environment that is safe and nurturing.

Job Purpose

The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client's expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of responsibility may include but not limited to

Builds rapport with clients through multiple channels e.g. calls, web, chat and video Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution Communicates existing and new product information to clients. Deals with escalated queries Serves all aspects of the bank's products including rewards. Offer alternatives for client retention

Education and Experience (Preferred/Optional)

Bachelor's degree that demonstrates a numerical capability - Required 6 months working experience in the Service industry Student work experience Good listening skills, ability to listen comprehend and action Computer literate with MS Office (PowerPoint, Excel and Word) Communication skills both written and verbal Social media savvy Technology savvy Knowledge of the financial services or banking industry Study towards FAIS - Advantageous

Special Conditions

After hours / night shift work required 7 Day Flexi Work-Week Weekend and Public Holiday work required


EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.