Job Description

Job Summary Major Areas of Responsibility:

• Planning, Forecasting and Budgeting the revenues and cost for the department.
• Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs.
• Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Recruitment and Performance Appraisal & Management of associates in the department.
• Develop &implement the annual plan using the Tata Business Excellence Model framework, linking the department's objectives to the unit's overall strategy.
• Manage and lead associates to ensure maximum productivity.
• Oversee outlet managers and supervisors with the day to day running of their departments.
• Oversee the daily activities of all the F&B outlets including banquets.
• Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets.
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests.
• Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions.
• Organise food festivals and develop guest loyalty and retention programmes.
• Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action.
• Ensure that all the operational standards set for all the equipment& processes are followed.
• Maximise F&B profitability by implementing the cost containment strategies for all the outlets.
• Prepare the promotion and marketing / PR plans for various outlets and execute the same.
• Conduct refresher-training programmes for the associates and guide the new members of the department.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B.
• Develop departmental trainers in association with the training department & oversee all the training activities within the department.
• Ensure that the department procures the best quality raw material and cost effective equipment.
• Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations.
• Revise manager's duty list to ensure that all areas of reporting and reconciling is covered.
• Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results.
• Ensure that KRA's are updated and completed whilst identifying new KRA's and allocating them to the different associates.
• Address any grievance and counselling issues among the department associates.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
• Continuously endeavour to improve the department's efficient operation, and knowledge of own job function.
• Ensures effective implementation of the Tata Code of Conduct at all times.
• Efficient implementation of all work related instructions given by the superiors / management

Qualifications and Experience:

• Graduates from reputed hotel management schools (desirable)
• Graduates with experience in hotels or hospitality sector
• 1 to 2 years in similar position (desirable)

Knowledge & Skills:

• Graduates from reputed hotel management schools
• Experience in luxury hotels
• Knowledge of other hotel services
• Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience.
• Rules of F&B service and service etiquette
• F&B service skills and other operational skills
• Professional guest interaction

PLEASE NOTE ONLY SHORLISTED CANDIDATES WILL BE CONTACTED.
Manpower Group
Recruiter

Skills Required