Director Of Customer Service E Commerce
Johannesburg, GP, ZA, South Africa
Job Description
Overview
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We are seeking a
high-caliber, results-driven Director of Customer Service
to lead and elevate our offshore e-commerce support team. This is not just a management roleits a mission. You will run the entire operation as if you were on-site locally, ensuring that every customer interaction, every process, and every team member meets elite standards of professionalism and quality.Key Responsibilities
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Lead, supervise, and inspire the offshore customer service team. Set clear performance expectations and maintain the highest standards. Oversee operations through
Freshdesk
with flawless execution. Continuously refine and automate processes to drive efficiency and customer satisfaction. Hire, train, coachand when necessarytransition team members to protect excellence. Deliver impeccable customer communication with perfect grammar and tone. Maintain constant responsiveness and accountability with company leadership.Qualifications & Requirements
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Proven track record as a
Customer Service Director, Manager, or Senior Leader
(preferably in e-commerce). Strong experience withFreshdesk
or similar platforms. Exceptional written and verbal communicationnear-native fluency is required
. Confident, decisive, process-oriented leader with unshakable integrity. * Strategic thinker with relentless attention to detail and a commitment to customer excellence.
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Job Detail
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Job IdJD1496054
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned