Job Description

Job Purpose
As a Direct Sales Representative for a client, your mission is to drive revenue by promoting our comprehensive ICT and managed solutions to both new and existing clients. You'll educate clients on how our tailored services, ranging from internet connectivity to VoIP, server hosting, and cloud solutions, can improve their operations, lower costs, and elevate productivity. This role requires a proactive approach, extensive client travel, and strong relationship-building to meet or exceed monthly sales targets while enhancing customer satisfaction.
Key Responsibilities
Sales and Business Development

• Identify and meet with potential clients to showcase our tailored ICT and managed services.
• Generate new leads, grow our client base, and convert prospects into signed clients.
• Secure new business by preparing quotes, proposals, and ensuring all necessary documentation is collected.
• Act as client contact manage expectations, respond to inquiries, cancellations, and sales requests promptly.
• Exceed monthly sales quotas through cross-selling, up-selling, and add-ons.

Order Management and Deployment

• Facilitate client orders, oversee roll-outs, and coordinate installations with internal teams and third-party vendors.
• Schedule and conduct site surveys to assess infrastructure and call-flow needs.
• Oversee testing to ensure solutions (e.g., VoIP/PABX, hosting, printers/copiers, power backup) are functioning as intended.
• Organize training for clients on using our solutions effectively, such as VoIP systems, hosting platforms, etc.

Customer Relations and After-Sales Service

• Make proactive "goodwill" calls to ensure satisfaction and smooth experience post-deployment.
• Handle customer complaints, investigate issues, propose solutions, and escalate recommendations to management as needed.
• Foster strong relationships with existing clients to encourage repeat business.

Reporting and Planning

• Plan and optimize daily travel and client visit schedules for efficient time management.
• Produce regular reports: weekly call logs, work schedules, monthly sales performance, and client status updates for your department manager.

Financial and Administrative Duties

• Ensure all finance-related paperwork is received, clients approve site completion, sign-off is arranged, and payment is processed.
• Liaise with technical teams on complex client requests (e.g., CRM integrations, advanced network routing).

Market Intelligence and Product Knowledge

• Conduct market research to understand competitor offerings and refine sales strategies.
• Stay current on our full suite of services, ranging from ICT infrastructure and internet solutions to copier services, CCTV/biometrics, power backup, and financial services, plus improve sales techniques continually.
• Develop and deliver compelling sales presentations and demos.
• Participate in marketing events and represent Innovation Hub professionally at all times.

Additional Duties

• Perform other duties assigned by the department manager.
• Adhere to Innovation Hub Group's vision, policies, and ICTG guidelines.

Required Knowledge, Skills & Abilities

• Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role.
• Highly organized, efficient, and able to work under pressure to meet targets.
• Strong customer service focus with excellent negotiation and communication skills (both written and verbal).
• Proficiency in CRM software and MS Office (Word, Excel, PowerPoint, Outlook).
• Self-starter with the ability to work independently and a positive, hardworking attitude.
• Excellent interpersonal skills to build trust and professional relationships.

Skills Required