Job Description

Luxury safari company has an exciting opportunity for a Direct Sales Operations Manager. This is a junior sales role for someone looking to grow within the sales team. Based in Sandton.

Experience required

3- 4 years experience in touring/lodge reservations

Background in B2C sales advantageous

Microsoft Outlook with strong Excel skills

Travel and Tourism Diploma or Industry experience

Knowledge of Tourplan, Maximizer, WETU, Social media platforms of Facebook, Instagram and Blogs advantageous

Duties include:

Actively lead a team of Travel Specialists

Support the Direct Sales activities of the regional businesses

Aggressively pursue direct sales targets

Optimize Team performance through training, exposure and feedback and quality assurance

Maximising the Teamsunderstanding of the Commission Calculator Tool and drivers

Train and motivate Team

Enhance, streamline, and simplify the day-to-day operations of the Team

Conduct regular one-on-one discussions with Team members

Continuous feedback and information sharing with the Group Sales Manager

Setting up of ad-hoc sales initiatives and campaigns

Assistance with the setting up of the annual Direct lndaba

Point of contact for teamsEducational Requests

Demonstrate ability to interact and cooperate with all employees

Support the team on social media platforms and motivate team to maximize opportunities on social media

Assist with recruitment, contracting, training and mentoring of new team members

Impeccable governance of team contracts

Monthly submission of direct sales reports

Ensure brand compliance of all team interactions

Skills required:

Good understanding of terms and conditions, product knowledge, third-party destinations, general knowledge, third party and company Product destinations

Understanding of E-commerce systems

Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)

Computer - Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)

GIS, WETU, Maximizer, Tourplan and ESS

Understanding of data and analyses done Problem-solving skills

Excellent command of both spoken and written English (e.g., reporting)

Body language

Market knowledge (Understanding the markets e.g.: USA/Europe)

Sales process and methodologies

Experiential creativity (Crafting experiences)

Understanding travel industry channels

JobPlacements.com