Job Description

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose &Beyonders very carefully they are the strength and the future of this company. &Beyond requires a creative, independent, dynamic, enthusiastic, proactive, and service driven team player to join the &Beyond Direct Sales Team.

KEY OUTPUTS:

xc3xafxe2x80x9a Actively lead a team of Travel Specialists

xc3xafxe2x80x9a Support the Direct Sales activities of the regional businesses (South Asia and South America)

xc3xafxe2x80x9a Aggressively pursue direct sales targets as defined by the Group Sales Manager Direct

xc3xafxe2x80x9a Optimize Team performance through training, exposure, and feedback and quality assurance

xc3xafxe2x80x9a Maximising the Teams understanding of the Commission Calculator Tool and drivers

xc3xafxe2x80x9a Train and motivate Team to search for sales leads and prospects

xc3xafxe2x80x9a Enhance, streamline and simplify the day to day operations of the Team

xc3xafxe2x80x9a Conduct regular one-on-one discussions with Team members

xc3xafxe2x80x9a Continuous feedback and information sharing with the Group Sales Manager Direct to ensure the alignment of process, sales methodology, reporting and sales force development across Teams;

xc3xafxe2x80x9a Ensuring consistency and best practice is documented and applied across the teams as approved by the Group Sales Manager - Direct

xc3xafxe2x80x9a Setting up of ad-hoc sales initiatives and campaigns to drive focus areas of the business

xc3xafxe2x80x9a Set examples for the Direct Sales Teams in areas of personal character, commitment, organizational and selling skills, and work habits

xc3xafxe2x80x9a Working closely with the other Sales Operations Managers Direct as well as the Direct Administrative Assistant, acting as an overall Sales Operations team xc3xafxe2x80x9a Assistance with the setting up of the annual Direct Indaba. This includes flight co-ordination, communication, budget management, minuting of action items and any other assistance required depending on the Direct Indaba for that year

xc3xafxe2x80x9a Point of contact for teams Educational Requests. Adherence of team members to these policies, as well as monitoring feedback time frames and updating of Educational reporting xc3xafxe2x80x9a Demonstrate ability to interact and cooperate with all &Beyond employees

xc3xafxe2x80x9a Support the team on social media platforms and motivate team to maximize opportunities on social media

xc3xafxe2x80x9a Assist with recruitment, contracting, training and mentoring of new team members

xc3xafxe2x80x9a Ensure an effective and detailed handover should a team member leave

xc3xafxe2x80x9a Impeccable governance of team contracts

xc3xafxe2x80x9a Monthly submission of direct sales reports, as determined by the Group Sales Manager - Direct

xc3xafxe2x80x9a Ensure brand compliance of all "team" interactions

xc3xafxe2x80x9a Close working relationship with Reservations, Marketing, Product, IT, Finance and Sales

xc3xafxe2x80x9a Assisting and mentoring the Direct Administration Assistant with various operational tasks such as Live Chat, reports, training, Travel Planner working committee meetings, mailbox management to name a few

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

xc3xafxe2x80x9a Microsoft Outlook with strong Excel skills

xc3xafxe2x80x9a Travel and Tourism Diploma or Industry Experience

xc3xafxe2x80x9a Knowledge of Tourplan, Maximizer, WETU, Social media platforms of Facebook, Instagram and , Blogs advantageous

SKILLS REQUIRED:

xc3xafxe2x80x9a Good understanding of terms and conditions, product knowledge, third-party destinations, general knowledge, third party and andBeyond Product destinations

xc3xafxe2x80x9a Understanding of E-Commerce systems (Booking platforms e.g. Take a lot)

xc3xafxe2x80x9a Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)

xc3xafxe2x80x9a Computer Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)

xc3xafxe2x80x9a Understanding of the Availability and Web Reporting Systems

xc3xafxe2x80x9a GIS, WETU, Maximizer, Tourplan and ESS

xc3xafxe2x80x9a Understanding of data and analyses done

xc3xafxe2x80x9a Problem-solving skills

xc3xafxe2x80x9a Excellent command of both spoken and written English (e.g. reporting)

xc3xafxe2x80x9a Body language

xc3xafxe2x80x9a Market knowledge (Understanding the markets e.g.: USA/Europe)

xc3xafxe2x80x9a Sales process and methodologies

xc3xafxe2x80x9a Experiential creativity (Crafting experiences)

xc3xafxe2x80x9a Ensure consistently good levels of guest/client delight

xc3xafxe2x80x9a Understanding travel industry channels Personal growth

xc3xafxe2x80x9a Time management

xc3xafxe2x80x9a Teamwork

xc3xafxe2x80x9a Conflict management and resolution

xc3xafxe2x80x9a Attention to detail

xc3xafxe2x80x9a Administration and organization skills (e.g. paperless and paper filing, printing and binding of documentation and database filing/management)

xc3xafxe2x80x9a Event coordinating and set up requirements

xc3xafxe2x80x9a P-drive Navigation

xc3xafxe2x80x9a Project management

xc3xafxe2x80x9a Memory Skills People

xc3xafxe2x80x9a Mentor, coach, motivate, train, develop and empower management and staff

xc3xafxe2x80x9a Understanding of salary negotiations and understanding the cost to company

xc3xafxe2x80x9a Operational management of people xc3xafxe2x80x9a Leading geographically dispersed teams

PREVIOUS WORK EXPERIENCE REQUIRED:

xc3xafxe2x80x9a 3- 4 years experience in touring/lodge reservations

xc3xafxe2x80x9a 3- 4 years experience within &Beyond beneficial

xc3xafxe2x80x9a Background in B2C sales advantageous

xc3xafxe2x80x9a Background in field experience advantageous

We reserve the right not to make an appointment

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