Job Description

The role

Santam's Client Solutions team is looking for a dynamic

Digital Product Owner

to drive innovation and deliver customer-centric solutions.

This role is based at our modern Alice Lane office in Gauteng, offering you the opportunity to shape the future of insurance through cutting-edge digital products.

What will make you successful in the role

Product Delivery & Execution

Lead a cross-functional squad (designers, BAs, engineers) to deliver high-quality digital products. Align teams on priorities, ensure incremental business value, and resolve risks or blockers proactively. Partner with Scrum Masters and Technical Leads for sprint alignment and timely feature releases.

User Experience (UX)

Work closely with UX/UI designers to create intuitive, human-centered experiences. Guide UX concepts and approve prototypes to ensure alignment with product goals and user needs.

Feature Prioritisation & Backlog Management

Prioritise features and enhancements based on client value and business objectives. Maintain a refined backlog with clear user stories, acceptance criteria, and success measures. Balance innovation, technical feasibility, and business constraints.

Stakeholder Engagement

Act as the bridge between business and technology, ensuring transparent communication. Gather insights from stakeholders and review BA specifications for clarity and alignment. Present progress and updates to leadership and cross-functional teams.

Product Launch & Go-to-Market

Coordinate launches with Change Management, Marketing, and Communications. Define KPIs for adoption and impact; support post-launch reviews for continuous improvement.

Continuous Improvement

Monitor performance using analytics and feedback; implement enhancements to boost usability and satisfaction. Foster a culture of data-driven decisions and innovation.

Cross-functional Collaboration

Work with teams across Santam (Architecture, Marketing, Compliance, IT, Operations, Analytics) to align digital initiatives with business objectives.

Qualification and experience

Minimum of 3-5 years' experience as a Digital Product Owner /Snr Digital Business Analyst in a financial services or insurance environment.

Minimum ?ualification: Bachelor's Degree in Business, Technology, or a related field.

Proven success in managing and scaling digital products or self-service platforms.
Preferred Certifications (Advantageous):

Agile methodologies
Product Management
User Experience (UX)

Knowledge and skills

Understanding of UX principles

Familiarity with agile frameworks and digital product delivery
Proficiency in tools such as Jira, Confluence, GA4, and Figma.

Who are you

You love building remarkable digital products and have a track record of doing so. You are energetic, resourceful, and naturally take initiative to get things done.

You are passionate about deeply understanding customers and translating those insights into powerful, technology-driven experiences.

You hold yourself to incredibly high standards in everything you do.

You are skilled at managing multiple, competing priorities and navigating high levels of ambiguity. Your written and verbal communication is precise, clear, and adaptable to your audience.

You are a systems thinker who analyses problems, identifies root causes, and solves them at the right level.

You are meticulous, detail-oriented, and take pride in delivering high-quality outcomes.