Job Description

What will you do?

This career opportunity is available at SHA Risk Specialists a division of Santam for a Digital Distribution Specialist, who will be based in Johannesburg: Illovo.

This role is for a commercial underwriter with experience in PI, Liability and Cyber.

What will make you successful in this role?

Underwriting (Core)

• Quoting and dealing with queries from brokers on any referrals that arise out of the digital platform.
• Managing administrative processes and accounts issues arising out of the use of the system.
• Dealing with frequently asked questions.
• Providing guidance to users (brokers) on the use of the system.
• Building and managing profitable portfolios with the Pocket Underwriter system.

Marketing and sales

• Calling on brokers with a view to discussing the range of digital products available through SHA.
• Conducting presentations to brokers to deal with:
• The benefits of the range of digital products
• The differences between standard and digital products
• Driving sales through the Pocket Underwriter.

Events and Training

• Training of brokers on the use of Evolution and EVO PI on the Pocket Underwriter.
• Training of brokers on specialist covers

Digital Client Liaison

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Provision of telephonic backup and answering services to the digital distribution division.
• Manage broker queries on the usage of the Pocket Underwriter
• Handle credit control queries and errors
• Assist with the administrative process of moving risks into the digital platform
• Continuously monitor quality and accuracy of the documents and KIT records produced by the system
• Participating in ongoing system testing

Qualification and Experience

• Matric
• Appropriate tertiary qualification a preference
• RE 5 & FAIS Compliant preferred.
• Minimum 3 years' experience in the insurance industry.
• 3+ years of Underwriting experience or relevant professional liability experience.
• Added experience with Liability, D&O, and A&H will be beneficial but not totally necessary as training will be provided

Skills

• Comfortable with social media
• Self-starting
• Strong sales and presentation skills
• Solid broker relationships
• Administrative Skills
• Attention to Detail
• Client Orientation
• Communication Skills
• Initiative
• Teamwork

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Sanlam