Protect Group offers the world's leading end-to-end refundable ticket service through its Refund Protect product. We integrate seamlessly into our partners' purchase flows, ensuring a smooth and efficient customer refund process. Our mission is to provide peace of mind through innovative solutions, driving revenue growth and customer retention for our partners.
Role Overview:
We're looking for a Digital & UI Designer to join our marketing team in Cape Town. Your primary focus will be designing widget placements for sales proposals and refining widget designs for A/B testing and optimisation within our Partners' booking flows. This role includes design work for all Protect Group products, including Refund Protect, Protect Plus and Salary Protect. This role is perfect for someone with a keen eye for design, a strong grasp of testing and a passion for enhancing digital customer journeys.
Key Responsibilities:
Sales support:
Work closely with the Marketing Manager producing mockups to support sales efforts.
Design integration:
Collaborate with Partnership Managers to optimise the placement of the Refund Protect and Protect Plus widgets within their booking flows, ensuring a seamless and intuitive user experience.
A/B testing:
Working with Data team to refine and optimise existing widget designs for A/B testing, ensuring the best user experience and conversion rates.
Branding:
Creating visually appealing designs that align with partner branding while maintaining our products' design principles.
Work on multiple products:
Work on Refund Protect, Protect Plus and Salary Protect products that form part of the Protect Group brand.
Collaboration:
Collaborating with the commercial, product, and marketing teams to assist with seamless widget integration within Partner booking flows.
Data-driven decisions
: Work closely with the data team to contribute to UI enhancements and overall aesthetics of the widgets in response to data-driven insights.
Design principles:
Contribute to and maintain a design system that ensures consistency and scalability across partner integrations.
Stakeholder Communication:
Present design concepts and solutions to relevant stakeholders, gathering feedback and making necessary adjustments.
Qualifications:
Experience:
5+ years of experience in product and digital design. Experience in the tech industry is preferred
Technical skills:
Highly skilled in Figma. Experience with other design programs is a bonus. Experience with Asana for project management is also a bonus.
User Research:
Experience conducting and analysing user research and translating insights into actionable design solutions.
A/B Testing:
Familiarity with A/B testing methodologies and tools.
Communication:
Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively with stakeholders. Must speak and write English fluently.
Problem-Solving:
Strong problem-solving skills with a keen eye for detail and a focus on delivering exceptional designs.
Team Player:
Ability to work well in a team environment, both with internal teams and external Partners.
Benefits:
Competitive salary
Flexible working hours and remote work options available after probation period.
Professional development opportunities.
A collaborative and innovative work environment.
How to Apply:
Please submit your resume, portfolio, and a cover letter detailing your experience and why you're the right fit for this role
Protect Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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