Job Description

Previously disadvantaged candidates will be given preference.
We have an exciting hybrid opportunity for a skilled Mid-Senior Digital Account Manager to join the vibrant team at an award-winning digital agency in Cape Town's Northern Suburbs.
We are looking for digital client success to manage day-to-day client relationships and lead projects from briefing through to delivery. You're the ideal candidate if you have previous experience project managing web development jobs, are confident working across multiple teams, balancing client needs with internal priorities, and have strong strategic thinking. Apply today!
Responsibilities

• Act as the primary client contact, fostering strong relationships and ensuring project success.
• Oversee account management, campaign execution and project timelines within budget.
• Provide strategic input, quality control, and design analysis for client projects/campaigns.
• Work with internal teams to ensure seamless project delivery.
• Identify opportunities for upselling and cross-selling to existing clients.
• Maintain high customer service standards and stay updated on market trends.
• Manage financials, ensuring invoices, POs, and reconciliations are completed timely.
• Guide and support junior team members while maintaining a collaborative work environment.
• Ensure quality control and timely approvals for all client work.
• Maintain client satisfaction, clear communication, and proactive issue resolution.
• Submit reports, contact reports, and financials accurately and on time.

Requirements
The successful candidate must have/be:

• Industry relevant qualification
• 3-5+ years of experience in an agency account management or client service role
• Strong knowledge of digital marketing (Performance marketing, SEO, Development, creative) and campaign execution.
• Experience in project managing digital web development projects
• Excellent communication, presentation, leadership and problem-solving skills Strategic thinker with a hands-on, problem-solving approach.
• South African citizen with own reliable transport.
• Ability to work under pressure and meet deadlines.
• Familiarity with ClickUp and the GSuite is a plus.

If you don't have the relevant experience required for this role, please consider your application unsuccessful.
City: Cape Town
Level of Expertise: Mid-Senior
Remuneration: Negotiable
Consultant: Viv
Reference Number: #Viv3121/R

Skills Required