Diagnostician/technical Representative Global Grade 10 Re Advertised

Boksburg, Gauteng, South Africa

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Position Outputs

Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service.
Engineering, ensuring product health and delivering end user acceptance at lower cost.
Ensure improved product health for all products in area of responsibility
Provide support for new product introduction
Present product issues to management
Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
Provide expert technical support for Warranty resolution and one-hour training sessions
Ensure effective self-management and performance ownership
Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with
Experience in engine, hydraulic and powertrain component rebuilt will be an advantage.
Demonstrated practical and theoretical training skills.
Sound interpersonal relationship skills.
Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
Trouble shooting, problem solving and failure analysis skills
Applicable product knowledge
Familiar with the use of Service Technician Workbench
Business communication and presentation skills;
Planning and prioritizing of jobs;
Experience in Technical report writing.
Applied failure analysis (AFA) and scrap barrel training will be an advantage.
Minimum 5 years post-apprentice/learnership experience]

Computer

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