Job Description

Interfile is a Fintech company responsible for the creation and operations of some of the largest electronic services systems in SA. We have a strong focus on customer delivery and are proud of our ability to assist customers in improving and modernizing their businesses.
Our relationship with the leading financial institutions allows us to offer unique solutions to large corporate companies and a broad spectrum of government departments. Work with large scale architecture, technology and exciting projects used by millions of people - both enhancements and new projects.
Responsibilities:Engage daily with DHA Branches. Address incoming requests for IRE demonstrations, training sessions, and one-on-one consultations. Organize IRE training sessions as needed. Communicate new IRE services and procedures to DHA Staff. Maintain strong relationships with DHA Staff and DHA IT. Train and support additional DHA consultants when required. Keep accurate records of contacts, resolution details, and follow-up information. Submit daily, weekly, and monthly activity reports and training evaluation forms promptly. Troubleshoot IRE issues at branches. Assist with product rollouts, including installations and training on new versions. Ensure all responsible sites with issues are visited and assisted. Visit sites with POS devices that have no card transactions to investigate the cause. Contact sites that have not successfully completed day-end or opened shifts to resolve issues. Address all site reconciliation issues. Log all issues on Ivanti. Ensure day-end processes are successful at the sites you attend to. Submit weekly and monthly activity reports on time. Provide all required supporting documentation on time, including Site Sign Off Forms, Training Registers, Day End Reports, and Evaluation Forms.


Requirements / Skills & Knowledge:Matric Certificate - Essential A+ Certified - Desirable Intermediate level of Microsoft Suite - - Essential Certification in SQL - Essential Strong problem-solving abilities to effectively address and resolve issues. Ability to work collaboratively within a team environment. Comprehensive understanding of computer systems and their functionalities. Capability to explain technical information in a clear and accessible manner. Excellent communication skills, both verbal and written. Proficiency in written and spoken English. Thorough knowledge of Windows Operating Systems. Exceptional presentation and training skills. Experience with Oracle Databases, including the ability to write SQL queries.

Non Negotiable Requirements:Reliable personal transport Valid driver's license Valid AA-accredited roadworthy certificate (no older than 3 months) Car must be insured - proof of insurance will be required Clear credit score - must be able to provide a recent credit report Willingness to travel extensively throughout Eastern Cape with a focus on Port Elizabeth, Port Albert and East London Branches

Contract & Probation:
This role is offered as a 3-month fixed-term probation contract. During the final month of this probation period, the company will initiate the application process for a vehicle.
Should you meet the performance requirements of the role, and your vehicle application is successful, you will become eligible for permanent employment.
Please note:The vehicle will be registered in your name, but the monthly instalments will be paid for by the company. A valid credit report reflecting a clear credit score is required to support the vehicle finance application. All supporting documentation (insurance, roadworthy certificate, etc.) must be submitted as you will be required to use your own vehicle for the duration of the probation period.

Employment beyond the initial 3-month period is subject to both performance and the successful outcome of the vehicle application.