Job Description

Job Advert Summary

We are seeking a proactive and detail-oriented

Device Health Monitoring Agent

to monitor and analyse client fleet devices via the Optix Connect platform. The role involves daily device health checks, alert monitoring, reporting, and escalating technical issues for maintenance intervention. The successful candidate will liaise with internal teams, maintain system data, assist with administrative duties, and support training initiatives while ensuring optimal fleet device performance and service delivery.

Minimum Requirements

Skills and Experience

Experience: Relevant experience in transportation or technology industries. Technical Knowledge: Strong understanding of fleet management and driver monitoring systems. Training Abilities: Capable of training and educating others on technical systems. Communication: Excellent verbal and written communication skills. Pressure Handling: Ability to work well under pressure and manage multiple tasks. Organization: Strong organizational skills and attention to detail. Team Player: Able to work independently and as part of a team.

Qualifications

Grade 12/ N4

Duties & Responsibilities

Connected Drive Alert Monitoring: Monitor Connected Drive Alert devices within the Optix Connect platform. Escalation and Coordination: Escalate concerns to the Optix Logistics department for maintenance call-outs, etc. Active Fleet Monitoring: Monitor the client fleet in Optix Connect, create daily health check reports, and analyze device health issues. Device Event Analysis: Review device event history, identify and flag potential issues. Communication and Reporting: Provide updates, reports, and liaise with Customer Success Managers, logistics team and Key Account Managers. General Administrative Support: Assist in Woodstock Control Tower administrative tasks, including drafting SOPs, providing training to new controllers, and other administrative duties assigned by the Senior Operations Manager. Continues training across departments. Maintaining System Data Fleet Device Health Metric: Maintain a 95% fleet device health metric. Turnaround Time: Ensure prompt logistics intervention/maintenance. * Reporting: Deliver accurate and timely reports to Optix Customer Success Managers and Key Account Managers.