Job Description

About ProProcess

ProProcess, located in Gauteng, South Africa, specialises in the design and fabrication of modular process solutions to the capital equipment market. We are dedicated to delivering innovative, high-quality modular solutions to our clients across various industries. As part of our commitment to exceptional customer service and ongoing support, we are seeking a highly motivated and experienced individual to join our team.

The Position

As part of our ongoing drive to improve and automate Business Processes, we are seeking an innovative and highly motivated

Business Process Automation Architect

to join our team.

The ideal candidate will be

responsible for translating documented workflows into intelligent, automated solutions that improve operational efficiency, visibility, and governance. Working closely with the Business Analyst and key stakeholders, this role will focus on the design, configuration, integration, and deployment of automated workflows using

FlowCentric Processware

, while embedding best practices for long-term BPM governance and continuous improvement.

Key Responsibilities

1.

Process Digitisation & Optimisation

Map, standardise, and automate current manual workflows in collaboration with the Business Analyst. Design and implement dynamic routing, approval paths, and escalation rules. Apply process improvement methodologies to identify quick wins and long-term automation opportunities.

2. Workflow Configuration & Automation

Build and configure end-to-end workflows within FlowCentric Processware (or equivalent BPM tool). Script solution logic using C# or VBScript where necessary to support custom automation scenarios.

3. System Integration

Design and implement seamless data exchange between BPM and systems such as ERP, CRM, DMS, and other line-of-business platforms using APIs or web services.

3. Operational Reporting & Audit

Create dashboards and reports that provide real-time visibility into process status, performance metrics, and compliance indicators. Set up audit logs, role-based access, and version control mechanisms.

4. Security, Governance & Change Enablement

Collaborate on change-management strategies and user adoption plans. Establish and maintain a BPM governance framework with a focus on continuous improvement and cross-functional alignment.

5. Knowledge Transfer & Support

Develop training materials, user guides, and admin manuals. Conduct structured knowledge-transfer sessions and handovers to internal teams. Provide go-live support and post-deployment hyper-care.

Key Deliverables:

Validated Process Maps & Requirements Packs Configured End-to-End Workflows in FlowCentric Integrated System Interfaces with ERP/CRM/DMS KPI Dashboards & Audit Reports Training Assets & Admin Documentation Deployment & Support Toolkits Continuous-Improvement Backlog & Governance Framework

Ways of Working:

Collaboration

: Work daily with the Business Analyst, IT, and process owners on requirements, validation, and UAT.

Autonomy

: Lead the full workflow development lifecycle, with regular demo/showcase sessions.

Knowledge Sharing

: Drive internal capability-building through structured handovers and mentoring.

Candidate Requirements:

Essential:

2+ years' experience in BPM or workflow automation. Proficient in C# or VBScript for solution scripting. Proven systems integration success (CRM, ERP, etc.) Excellent documentation and stakeholder communication skills.

Desirable:

2+ years in enterprise software implementations. Experience in change management and user adoption. Experience conducting training, workshops, and mentoring client teams.

Specialist Areas:

Advanced Process Mapping & Optimisation Solution Architecture & Security Hardening Complex System Integration & Data Migration Change-Management Strategy & Rollout Reporting Framework & KPI Definition BPM Governance & Continuous-Improvement Strategy



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