Job Description

Responsibilities

Windows Upgrade Rollout: Assist in the deployment of the latest Windows operating system across the organization. This includes preparing, configuring, and deploying new laptops. Swapping Out Laptops: Facilitate the exchange process of old laptops with new ones equipped with the upgraded Windows OS. Ensure data migration and integrity during the swap. Provide first-level IT support to employees during and after the rollout process. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Stakeholder Engagement: Communicate effectively with stakeholders to ensure they are informed and comfortable with the changes. Provide training and support as needed. Maintain accurate records of deployed systems, configurations, and support requests. Document procedures and FAQs to aid the support team. Track progress and provide regular updates to project managers. Identify and escalate any issues that could affect the project timeline or quality.

Qualifications

A degree or diploma in Information Technology, Computer Science, or a related field is preferred. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. Previous experience in desktop support or a similar role. Experience with Windows operating systems and IT rollouts is highly desirable.

Skills

Proficiency in Windows OS, Microsoft Office Suite, and common IT troubleshooting tools. Knowledge of network configurations and cybersecurity principles is a plus. Strong verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders. Excellent analytical and problem-solving skills. Ability to work under pressure and manage multiple tasks simultaneously. A customer-centric approach with a focus on delivering high-quality service and support.

Working Conditions

This role will be based in an office environment with possible on-site visits to different locations within the organization. Ability to lift and move computer equipment as needed. * Standard office hours with possible requirements for after-hours or weekend work during the rollout phase.