Job Description

Desktop Support Engineer - Cape Town IT Support, IT
Cape Town - Western Cape - South Africa

Welcome to the world of seamless technology solutions!

Are you a passionate problem-solver with a knack for both MacBooks and Windows? Look no further, as an expert Desktop Support Technician in Cape Town, your skills will shine in a dynamic environment where no technical challenge is too big.

With a blend of expertise, troubleshooting finesse, and a dash of customer service flair, you'll be the go-to professional ensuring smooth sailing for all devices.

Join us and be the hero behind every click, tap, and scroll!

Candidate Requirements

• Perform asset audit and stock count
• Diagnose computer issues related to printing of store and credit cards
• Troubleshoot issues related to signature pads
• Guidance or instructions will be provided by the IT team therefore specific knowledge of the card printer and signature pads not required
• Provides software support and troubleshooting on both Microsoft Windows and Apple Mac operating systems for a wide variety of applications, hardware, and software
• Conducts detailed and effective technical analysis in order to resolve issues related to support and maintenance

Qualifications and Experience

• Bachelor's degree in computer science, Information Technology or related field required
• 5 years Desktop support experience
• Own, reliable vehicle
• Good communicator as there are several stakeholders to engage with (onsite store, Team Leader, IT vendor, WFS IT team)
• Excellent troubleshooting skills
• Experience with advanced IT concepts such as Cisco networking, WAN/LAN architecture, server architecture, data center infrastructure and security
• Must possess the ability to learn new technologies quickly and work independently

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Sabenza IT