Job Description

Job Summary Experience required:

• Minimum of 5-10 years of experience in desktop infrastructure design, implementation, and support.
• Prior experience as a Desktop Engineer, Systems Engineer, End-User Computing Specialist, or IT Architect before transitioning to an architect-level role.
• Hands-on experience with enterprise-scale desktop deployments, virtualization, and endpoint management.
• Experience working in a large corporate IT environment or Managed Services Provider (MSP) is beneficial.

Qualification/Certifications:

• Microsoft Certifications:

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Azure Administrator (AZ-104) (for cloud-based desktop environments)
• Security & Compliance:

• CompTIA Security+
• IT Service Management & Networking:ITIL Foundation (IT Service Management

Technical Skills required:

• Desktop Architecture & Design: Expertise in designing and implementing enterprise desktop solutions, including hardware and software configurations.
• Operating Systems: Proficiency in Windows, macOS, and Linux desktop environments, including deployment and management.
• Virtualization Technologies: Experience with VDI (Virtual Desktop Infrastructure) solutions such as VMware Horizon, Citrix Virtual Apps & Desktops, and Microsoft AVD (Azure Virtual Desktop).
• Endpoint Management: Proficiency in tools like Microsoft Endpoint Manager (Intune & SCCM), Ivanti, Jamf (for macOS), and other MDM (Mobile Device Management) solutions.
• Cloud & Hybrid Environments: Knowledge of Microsoft 365, Azure AD, AWS Workspaces, and Google Workspace.
• Security & Compliance: Familiarity with endpoint security tools, encryption, identity and access management (IAM), multi-factor authentication (MFA), and compliance frameworks (ISO 27001, NIST, GDPR, etc.).
• Networking & System Integration: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and integration with on-premise and cloud services.
• Software Deployment & Patch Management: Experience with automated software deployment, patching, and scripting using PowerShell, Bash, or Python.

Key Responsibilities:

• Desktop Infrastructure Design
• Technology Evaluation
• System Integration
• Security and Compliance
• Software Deployment and Management
• Performance Optimization
• End-user Support
• Documentation and Training
• Project Management
• Disaster Recovery and Business Continuity

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