Job Description

Looking to elevate your career in IT support within a dynamic environment? Our client, a leading provider of Managed IT and outsource services, is seeking a dedicated Desk Side Engineer (DSE) L2 to join their team. As part of an international client site, you'll provide telephonic and on-site application and infrastructure support, ensuring optimal functionality for our valued customers.

Requirements:
Education:

• Matric with relevant tertiary qualification.
• MCSE or other Microsoft Certification preferred.

Experience:

• 2-4 years' experience in a similar role.
• Proficiency in Microsoft technologies (Active Directory, Windows, MS Office, etc.).
• Familiarity with WAN & LAN technologies, TCP/IP tools, and routing.
• Previous exposure to vendor and global IT partner engagement.
• Experience with server, PC, laptop, and printer hardware.
• Valid driver's license and own transportation required.

Personal Attributes:

• Self-motivated, dynamic, and intuitive.
• Strong interpersonal skills with the ability to work in cross-cultural settings.
• Detail-oriented with the ability to communicate technical concepts effectively.
• Proven problem-solving capabilities and ability to learn and adapt quickly.
• Solution-oriented mindset with a commitment to excellence.

Working Conditions:

• Role involves movement between Epping and Cape Town CBD or InCloud offices.
• Occasional overtime may be required based on client deliverables and project needs.

Responsibilities:

• Provide dedicated support to the Cape Town corporate head office, including executive (VIP) support.
• Act as backup support for the Epping manufacturing and distribution center.
• Deploy and manage desktop and laptop hardware and software.
• Support locally attached and network printers, facsimiles, and peripherals.
• Respond promptly to tickets, investigating and providing resolutions.
• Assist in setting up conference facilities and providing technical support.
• Install and troubleshoot operating systems (Windows & Mac).
• Coordinate with vendors on software and hardware queries.
• Assist in onboarding new hires and completing formalities for leavers.
• Collaborate with offshore teams during change schedules or outages.
• Manage printer applications hosted on a local print server.
• Handle mobile phone ordering and inventory management.
• Work closely with local technical support leader for issue prioritization and escalation.
• Provide regular reporting to team leader and management as required.

Growth Potential:

• Opportunities for growth include transitioning to a level 1 technician role in Epping overseeing manufacturing and distribution environments.

If you're ready to take on a challenging yet rewarding role in IT support, apply now to join our client's team and unlock your potential for growth!

Note:

Only shortlisted candidates will be contacted.

For more information please contact:

Marinique Schalkwyk

Network Recruitment