Design Researcher

Sandton, Johannesburg, South Africa

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Our client in the Banking Industry is looking for a Design Researcher to join their team!

Responsibilities:

Determine appropriate research methods/approach based on the underlying design challenge.
Conduct both primary and secondary Design Research with CX, UX, UI and DL.
Prepare research data to enable CX Designer to synthesize (possibly assist with Design Synthesis).
Discover, interpret and communicate findings, insights and opportunities (in collaboration with CX, UX, UI and DL).
Develop test plans and protocols (in collaboration with UX, UI and DL).
Design and execute usability tests, heuristic evaluations, user interviews and surveys.
Hypothesis testing with CX, UX, UI and DL.
Discover, interpret and communicate findings, insights and opportunities to various stakeholders.
Design protocol based on an understanding of the underlying questions the test seeks to address.
Co-facilitate and/or co-moderate testing sessions.
Transcribe testing material (where required) from audio/video/spoken word.
Capture multimedia (audio, video, webcam) recording of testing sessions.
Maintain a view on the overall objective of testing and ensure that we're executing with the end in mind.
Analyse test findings (including verbal/ behavioral cues, pass/fail criteria etc.).
Conduct playbacks and provide UX recommendations to squad members and stakeholders.
Matric plus academic and/or professional Design, Social Sciences or Behavioral Science qualification or equivalent .

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