Job Description

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At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
We are looking for a Deputy Head of Content EMEA who will work closely with the Head of Content to shape and execute content strategy, ensuring every piece aligns with business objectives and engages our audience effectively. You will manage competing priorities efficiently, seeing the bigger picture while ensuring the smooth execution of editorial projects.
This content will be distributed via digital platforms, guides, magazines, and email marketing campaigns. The role demands someone who thrives in fast-paced environments, is highly organised, and can manage multiple projects while maintaining a sharp editorial eye.
We are...
- a global team of dynamic and experienced writers, editors and eCRM specialists spread out over 10 offices worldwide
- excited about creating content that tells the story of our service, reaching a high-net-worth member base
- experts in lifestyle content covering topics such as travel, food, retail and entertainment
- passionate about creating the right content for the right person at the right time to drive action
- dedicated to innovation and quality
KEY RESPONSIBILITIES:
Content Strategy & Execution

• Play a key role in shaping content strategy, collaborating with senior leadership while proactively identifying opportunities to enhance engagement and drive business growth.

• Ensure all content is high-quality, on-brand, and optimised for performance, working across digital platforms and channels (including email), and print.

• Oversee or execute transcreation of content from end-to-end in local languages as warranted.

• Independently lead the end-to-end planning, commissioning, and editing of short and long-form content, ensuring timeliness and alignment with strategic goals.

• Maintain a deep understanding of all proposition areas, feeding insights into content strategy to enhance engagement and conversion.

• Model leadership in adoption of new AI tools to help ensure production processes remain relevant, up-to-date, and efficient.

• Manage and refresh In-house content, ensuring it remains relevant, high-quality, and aligned with audience needs.

Project Management & Execution

• Lead the planning and execution of content projects, ensuring they are delivered efficiently and effectively.

• Prioritise and manage multiple tasks, balancing speed and quality in a fast-paced environment.

• Proactively identify challenges and implement solutions, ensuring seamless content delivery.

• Work closely with the eCRM team and other internal stakeholders to create an email marketing calendar and drive traffic to the digital platforms.

• Champion AI-driven solutions to drive efficiencies in content production and explore new ways to manage and scale content creation.

• Work closely with cross-functional teams, ensuring seamless coordination and execution of content initiatives.

• Use data and analytics to inform content strategy and measure performance, ensuring content meets engagement and business goals.

Team Leadership & Mentorship

• Provide mentorship to junior team members as warranted, instilling Content team values and editorial excellence.

• Set clear goals and ensure high editorial standards across all content outputs.

• Foster a collaborative, high-performance culture, ensuring the team produces engaging, high-quality content.

• Set Ensure consistency in Ten's tone of voice and story across all written materials.

Requirements:

• Minimum 3 years of experience in a relevant content role.
• Fluent in English and German, both verbal and written
• Proven ability to work autonomously and drive content initiatives independently, commissioning, edit, and manage content projects across multiple formats.

• Strong editorial skills with a sharp eye for detail and quality.

• Experience managing multilingual teams across different locations.

• Confident in developing and executing content strategies that drive engagement and business objectives.

• Enthusiasm for exploring and implementing AI-driven content tools and initiatives.

• A data-driven mindset, using analytics to refine content performance.

• Ability to thrive in a fast-paced, high-pressure environment.

• Excellent time management and communication skills.

• Passion for travel, dining, and entertainment.

Guidelines for Hybrid/Home Office :

• Located in Cape Town

• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.

• A secure home office at your confirmed address, free from background noise or other distractions.

• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits:
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Skills Required