Job Description

Job Summary
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Upmarket business hotel is requiring an experienced Resident / Deputy General Manager to help oversee and run this busy property.
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As the Hotel Deputy General Manager you will assist the General Manager in overseeing all hotel operations and managing the overall business strategy. This is a hands-on role that requires strong leadership, operational knowledge, and financial acumen to ensure guest satisfaction and profitability.
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Minimum Requirements:
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Minimum of 5 Years of progressive hotel management experience, including a senior supervisory or management role within a large hotel environment
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Previous Food & Beverage management experience beneficial
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Hospitality Management Diploma
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Matric Grade 12
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Own Vehicle & Valid driver license
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Strong leadership, communication, and interpersonal skills essential
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Key duties and responsibilities
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Deputize for the GM:
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Lead all hotel operations in the absence of the General Manager, ensuring a seamless guest experience and smooth day-to-day business.
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Supervise departments:
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Oversee and support all Heads of Departments (HODs), including Food & Beverage, Front Office, Housekeeping, Sales, and Maintenance.
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Ensure quality standards:
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Conduct regular walk-throughs to monitor property upkeep, cleanliness, and overall atmosphere to ensure it meets or exceeds expectations.
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Drive guest satisfaction:
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Engage with guests, promptly and professionally resolve complaints, and incorporate feedback into operational improvements.
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Lead and motivate staff:
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Inspire and coach the team to deliver exceptional service and uphold brand values. Manage scheduling and rosters to ensure proper coverage and operational efficiency.
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Recruitment and training:
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Participate in the hiring, training, and development of department managers and staff. Identify talent and support professional growth to build a strong team.
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Performance management:
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Set clear performance goals, conduct regular evaluations, and hold staff accountable for achieving targets.
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Budgeting and cost control:
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Work closely with the GM and finance team to manage budgets, monitor expenses, and identify opportunities for revenue growth and profitability.
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Revenue maximization:
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Collaborate on sales and marketing strategies, pricing tiers, and promotions. Look for new business opportunities to increase the hotel's revenue.
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Strategic planning:
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Assist the GM in developing and implementing long-term business strategies, analyzing market trends, and setting organizational goals.
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Ensure compliance:
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Maintain and enforce all company policies and procedures, as well as health, safety, and hygiene regulations.
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Crisis management:
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Act decisively and effectively in emergencies to prioritize the safety and well-being of guests and staff.
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Incident reporting:
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Promptly investigate and report any incidents or insurance matters to the General Manager.
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