Job Description

Deployment Manager - Jabu

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Location: Cape Town (Office-Based)

Scope: Managing Namibia, Zimbabwe, and Zambia operations

The Deployment Manager will oversee the end-to-end roll-out of JabuSafes (cash-management safes) across Namibia, Zimbabwe, and Zambia. Based in our Cape Town office, this role is responsible for coordinating every phase of deployment--from the moment a client signs a contract to the successful on-site "go-live" of the safe.


The Deployment Manager ensures sites are ready, stock is available, installations are scheduled and executed on time, and clients are properly onboarded and trained. In practice, this person will serve as the lead on deployments, handling logistics (import and transport of safes), supervising technical teams, and guaranteeing a smooth, secure deployment process for each customer.

Key Responsibilities

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End-to-end deployment coordination

Manage the full deployment lifecycle for each JabuSafe. Coordinate with sales and contracts teams when a deal closes. Assign technicians for site surveys and manage site inspection reports. Communicate required modifications (electrical, cabling, connectivity) to clients. Oversee installations, schedule "go-live" dates, and resolve issues until each safe is fully operational.

Inventory & stock management

Track JabuSafe hardware and spare parts across warehouses and shipments. Forecast needs based on sales pipelines, coordinate supplier orders, and maintain safety stock. KPI: Minimize stock-outs or overstock and ensure deployments are never delayed.

Site readiness & inspection

Ensure locations meet Jabu's requirements (power, floor space, connectivity, security). Schedule inspections, document modifications, and guide clients on prerequisites. Confirm site readiness before installation begins.

Installation scheduling & management

Negotiate installation dates with clients. Assign internal or contracted installers. Oversee delivery, rigging, installation, commissioning, and final network connection.

CIT (Cash-in-Transit) coordination

Liaise with local CIT providers for safe key collection post-installation. Ensure access credentials are secured and CIT schedules are integrated.

Client communication & training

Act as the primary contact for deployment updates and requirements. Collect sign-offs on site reports. Arrange staff training on safe usage and the JabuPay app. Ensure clients are comfortable operating the safe independently.

Contract & documentation management

Oversee deployment contracts, service agreements, and addendums. Coordinate with Legal/Sales on amendments and ensure proper archiving. Maintain compliance with Jabu's deployment protocols.

Team leadership & SOP enforcement

Supervise deployment support staff and build a strong coordination team. Set and enforce SOPs, mentor junior staff, and maintain quality control. Ensure checklists and processes are consistently followed.

Qualifications & Experience

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Industry experience:

5+ years in deployment, project management, or similar roles. Experience in cash-management, banking technology, smart safes, ATMs, or retail cash systems is a strong plus.

Skills:

Strong project management, high attention to detail, and ability to handle multiple projects simultaneously.

Leadership:

Proven ability to manage teams, work independently, and drive projects to completion.

Work aptitude:

Office-based in Cape Town, but flexible to travel for inspections, installations, and meetings across Namibia, Zimbabwe, and Zambia.

Technical savvy:

Comfortable with technology, connectivity, and security protocols. Familiarity with cash-in-transit processes is advantageous.

Key Performance Indicators (KPIs)

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Deployment success rate:

% of safes installed and activated on schedule. Target: 100% success with prompt resolution of issues.

Inventory efficiency:

Track and reduce stockouts or overstock incidents.

Project timeliness:

Installations completed by agreed dates.

SOP & quality compliance:

Internal audits confirm all processes are followed.

Client satisfaction:

Positive feedback on deployment, readiness, and training.

Team performance:

High task completion rates, fewer mistakes or rework.

Work Environment & Travel

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Office-based:

Work from Jabu's Cape Town office.

Regional coordination:

Manage deployments across Namibia, Zimbabwe, and Zambia.

Travel:

Occasional regional travel required for inspections, installations, and client meetings. *

Flexibility:

Adjust working hours as needed to meet multi-country deployment demands.