Job Description

Purpose of the role

Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Customer Assistants. Support and assist the Head of department.

Main Responsibilities

Lead and support a team of Customer Assistants. Be a player in the development of collective performance. Share information and facilitate communication within the team. Develop the team to meet strategic business objectives. Manage daily sales and customer relations. Build and implement the Business Action Plan of the department. Introduce efficiency, improvement measures for an optimal return and stakeholder value. Ensure the day-to-day management of the department is to respect the customer promise. Coordinate and contribute to the sales activities in store. Ensure quality customer relationship (internal and external). Develop and update own skills and knowledge. Assume leadership role on behalf of the HOD when the HOD is not available. Participate in teamwork to ensure quality service and productivity of the store. Ensuring optimal staff is available for delivering excellent customer service to all customers. Training and developing of staff members.

Profile

The successful candidate should have the following skills, experience and attributes:


Minimum Matric or NQF4 Equivalent. Relevant tertiary qualification will be an added advantage. Previous retail experience at a junior management level. Excellent interpersonal skills. A team builder and a team player. Excellent customer service Self-confident, hardworking and leads by example. Customer-centric. Sense of responsibility. Analytical. * Assertive and challenge status quo