Job Description

Position summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
We are looking to recruit a permanent Departmental Manager: Distribution to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Cape Town and will report to the Branch Manager.
Job description
Job Purpose:

• To manage the distribution inbound or outbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch and POD, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.

Job Objectives

• To ensure that stock is received in line with the departmental targets and SOP
• To ensure that orders are assembled and checked in line with operational SOP
• To ensure that orders are dispatched, as per allocated routes, on time and in full
• Manage inventory to ensure stock correctness. This will include "blocked stock" SOP.
• Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
• To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
• To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's and that credit is processed as per SOP.
• To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
• To develop customer relationships in order to maximise the customer experience
• To ensure that individual and departmental operational and cost targets are met/adhered to
• To ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP's Record, rectify and report errors to the Branch Manager.

Minimum requirements
Qualification & Experience:

• Essential: Matric
• Degree/diploma in Warehousing / Transport/ Distribution
• Essential: 3 Years' experience in receiving, inventory, order assembly, checking and dispatch
• 3 Years Industrial relationship management (desirable)

Job related knowledge and skills:

• Excellent communications skills and telephone etiquette
• Good Knowledge of warehouse operational procedures.
• Knowledge of industrial relation management
• Knowledge of Pharmaceutical industry
• Knowledge of GWP
• Knowledge of HR Processes and Procedures
• Computer skills
• Conflict and Dispute management skills
• Communications skills
• Problem management skills
• Finance skills

Competencies required:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Following Instructions and Procedures
• Working with People
• Persuading and Influencing

Skills Required